Marriott
Senior Director – IT Change and Release Management
Marriott, Juneau, Alaska, us, 99812
Marriott Senior Director – IT Change and Release Management
Location:
Juneau, AlaskaSchedule:
Full-TimePosition Type:
ManagementJOB SUMMARYWe are seeking a dynamic and forward-thinking Senior Director of Change and Release Management to lead our global team through an exciting period of transformation. This pivotal role involves orchestrating software and infrastructure changes across an evolving organization, supporting a visionary shift from traditional IT Service Management (ITSM) concepts to a more modern, DevOps-driven philosophy. The ideal candidate will possess a unique blend of leadership, technical proficiency, and a deep understanding of both ITSM and DevOps strategies and tactics.As the Senior Director of Change and Release Management, you will be at the forefront of fostering innovation and driving the adoption of best practices in change and release management. You will oversee a talented global team of analysts and developers, guiding them in the creation and implementation of processes that enable efficient and effective flow of change, seamless coordination of releases, and stringent governance around change and release standards.This role demands a strategic thinker who can balance the need for agility with the necessity of maintaining control and compliance in a complex IT environment. Your leadership will be instrumental in transforming our change and release management practices, ensuring they not only support our current needs but are also aligned with our future growth and evolution towards a more agile, responsive IT organization.CANDIDATE PROFILEEducation and ExperienceRequired:10+ years overall work experience in Information Technology, application development or similar relevant experience including:7+ years’ experience supporting cross-functional application and infrastructure teams with technology change and release needs.5+ years in a technical discipline role with experience in planning, implementing and evaluating change and release processes, systems and/or initiatives.4+ years applications support in a cloud environment, technical infrastructure, system implementation experience.4+ years ensuring change and release process elements are in full compliance with security policy and relevant national or international standards.Undergraduate degree or equivalent experience/certification in Information Technology, Computer Science, Computer Engineering, or a related field.Extensive experience working with ServiceNow ITSM, ITOM, Asset Management and Application Portfolio Management.Advanced knowledge of ITSM processes, procedures, infrastructure change and release management.CORE WORK ACTIVITIESDevelops Standards, Process and Tools to Define and Document All Changes and ReleasesActs as process owner for the change management process. Leads the assessment and analysis of change and release, automated or manual. Evaluates risks to the integrity of service environment inherent in proposed changes and releases (including availability, performance, security and compliance of the business services impacted).Leads team to define, document and be responsible for high quality of all upcoming application and infrastructure changes and releases.Ensures that release process elements are in full compliance with security policy and relevant national or international standards.Leads and acts as an escalation point for Change and Release Management team to ensure that all defined releases are on change/release management roadmap with risks appropriately documented, assessed and mitigated.Drives awareness for key stakeholders, including business partners, of the master application release schedule and performance against organizational goals and service level agreements.Managing Projects and PrioritiesDevelops strategy and defines specific goals to prioritize, organize, and accomplish work for self and direct reports. Provides leadership and assistance to other teams regarding dependent projects. Determines priorities, schedules, plans and necessary resources to ensure completion of projects on schedule.Analyzes information and evaluates results to drive continuous improvement. Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of analytics, presentations, etc.Managing and Conducting Human Resources ActivitiesInterviews and hires employees. Promotes the fair and equitable treatment of employees. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.The salary range for this position is $183,200 to $235,300 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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Location:
Juneau, AlaskaSchedule:
Full-TimePosition Type:
ManagementJOB SUMMARYWe are seeking a dynamic and forward-thinking Senior Director of Change and Release Management to lead our global team through an exciting period of transformation. This pivotal role involves orchestrating software and infrastructure changes across an evolving organization, supporting a visionary shift from traditional IT Service Management (ITSM) concepts to a more modern, DevOps-driven philosophy. The ideal candidate will possess a unique blend of leadership, technical proficiency, and a deep understanding of both ITSM and DevOps strategies and tactics.As the Senior Director of Change and Release Management, you will be at the forefront of fostering innovation and driving the adoption of best practices in change and release management. You will oversee a talented global team of analysts and developers, guiding them in the creation and implementation of processes that enable efficient and effective flow of change, seamless coordination of releases, and stringent governance around change and release standards.This role demands a strategic thinker who can balance the need for agility with the necessity of maintaining control and compliance in a complex IT environment. Your leadership will be instrumental in transforming our change and release management practices, ensuring they not only support our current needs but are also aligned with our future growth and evolution towards a more agile, responsive IT organization.CANDIDATE PROFILEEducation and ExperienceRequired:10+ years overall work experience in Information Technology, application development or similar relevant experience including:7+ years’ experience supporting cross-functional application and infrastructure teams with technology change and release needs.5+ years in a technical discipline role with experience in planning, implementing and evaluating change and release processes, systems and/or initiatives.4+ years applications support in a cloud environment, technical infrastructure, system implementation experience.4+ years ensuring change and release process elements are in full compliance with security policy and relevant national or international standards.Undergraduate degree or equivalent experience/certification in Information Technology, Computer Science, Computer Engineering, or a related field.Extensive experience working with ServiceNow ITSM, ITOM, Asset Management and Application Portfolio Management.Advanced knowledge of ITSM processes, procedures, infrastructure change and release management.CORE WORK ACTIVITIESDevelops Standards, Process and Tools to Define and Document All Changes and ReleasesActs as process owner for the change management process. Leads the assessment and analysis of change and release, automated or manual. Evaluates risks to the integrity of service environment inherent in proposed changes and releases (including availability, performance, security and compliance of the business services impacted).Leads team to define, document and be responsible for high quality of all upcoming application and infrastructure changes and releases.Ensures that release process elements are in full compliance with security policy and relevant national or international standards.Leads and acts as an escalation point for Change and Release Management team to ensure that all defined releases are on change/release management roadmap with risks appropriately documented, assessed and mitigated.Drives awareness for key stakeholders, including business partners, of the master application release schedule and performance against organizational goals and service level agreements.Managing Projects and PrioritiesDevelops strategy and defines specific goals to prioritize, organize, and accomplish work for self and direct reports. Provides leadership and assistance to other teams regarding dependent projects. Determines priorities, schedules, plans and necessary resources to ensure completion of projects on schedule.Analyzes information and evaluates results to drive continuous improvement. Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of analytics, presentations, etc.Managing and Conducting Human Resources ActivitiesInterviews and hires employees. Promotes the fair and equitable treatment of employees. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.The salary range for this position is $183,200 to $235,300 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.Marriott HQ is committed to a hybrid work environment that enables associates to be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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