JLL
Account Director
JLL, Washington, District of Columbia, us, 20022
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Summary:As an Account Director for data centers, you will be responsible for developing and managing relationships with clients, driving business growth, and overseeing the successful delivery of services related to data centers and critical infrastructure. You will be the primary point of contact for key clients and will collaborate with internal teams to ensure client satisfaction and revenue growth. This role requires a deep understanding of data center operations and critical infrastructure, as well as strong leadership and communication skills. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders.
Principal Duties and Responsibilities:Develop and maintain strong relationships with key clients, acting as their trusted advisor on data center and critical environment matters.Understand clients' business needs and provide tailored solutions to meet their requirements.Proactively identify opportunities to expand services and growth within existing client accounts.Identify market trends, competitive landscape, and potential target clients to support the development of the business strategy.Oversee the successful delivery of projects related to data center and critical environment operations, ensuring adherence to quality standards and project timelines.Collaborate with cross-functional teams, including project managers, engineers, and facilities management, to ensure seamless project implementation.Provide leadership and guidance to project teams, ensuring a collaborative and productive work environment.Act as a subject matter expert, providing thought leadership and guidance to clients, internal teams, and industry partners.Represent the company at industry conferences, webinars, and networking events to enhance brand visibility and client engagement.Perform additional job duties as required.
Supervisory Responsibilities:Directly supervise the Senior Operations Director and PMO. Responsible for all employees.Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.Responsibilities include interviewing, hiring, and training employees.Rewarding and disciplining employees.Addressing complaints and resolving problems.
Requirements:Education & Experience - Bachelor’s degree in Engineering, Computer Science, Business, or a related field.15+ years in a client-facing role within the data center industry, with a focus on critical environments.10+ years of supervisory experience.In-depth knowledge of data center architecture, infrastructure, power and cooling systems, cabling, security, and other critical elements.Strong understanding of industry standards, regulations (e.g., Uptime Institute, TIA-942), and best practices.Excellent communication skills, with the ability to establish rapport, influence decisions, and negotiate effectively with clients, stakeholders, and team members.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Strong project management skills, including the ability to prioritize tasks, manage resources, and deliver projects on time and within budget.Ability to think strategically, identify business opportunities, and drive revenue growth.Willingness to travel as necessary to meet with clients and visit project sites.Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.Demonstration of leadership ability, presentation capabilities and organization skills.
Preferred Requirements:Corrigo Experience.MCIM / Salesforce Experience.Zendesk Experience.Service Now Experience.Ability to travel to locations throughout the United States.Walking large, campus-like settings.Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.Lifting a minimum of 50 lbs.Climbing stairs and navigating rooftops to access equipment.Must be able to work different schedules.Must be able to work Holidays.Estimated total compensation for this position:
210,000.00 – 240,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:
Remote – Chicago, IL, Cincinnati, OH, Dallas, TX, Houston, TX, New York, NY, Raleigh, NC, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Principal Duties and Responsibilities:Develop and maintain strong relationships with key clients, acting as their trusted advisor on data center and critical environment matters.Understand clients' business needs and provide tailored solutions to meet their requirements.Proactively identify opportunities to expand services and growth within existing client accounts.Identify market trends, competitive landscape, and potential target clients to support the development of the business strategy.Oversee the successful delivery of projects related to data center and critical environment operations, ensuring adherence to quality standards and project timelines.Collaborate with cross-functional teams, including project managers, engineers, and facilities management, to ensure seamless project implementation.Provide leadership and guidance to project teams, ensuring a collaborative and productive work environment.Act as a subject matter expert, providing thought leadership and guidance to clients, internal teams, and industry partners.Represent the company at industry conferences, webinars, and networking events to enhance brand visibility and client engagement.Perform additional job duties as required.
Supervisory Responsibilities:Directly supervise the Senior Operations Director and PMO. Responsible for all employees.Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.Responsibilities include interviewing, hiring, and training employees.Rewarding and disciplining employees.Addressing complaints and resolving problems.
Requirements:Education & Experience - Bachelor’s degree in Engineering, Computer Science, Business, or a related field.15+ years in a client-facing role within the data center industry, with a focus on critical environments.10+ years of supervisory experience.In-depth knowledge of data center architecture, infrastructure, power and cooling systems, cabling, security, and other critical elements.Strong understanding of industry standards, regulations (e.g., Uptime Institute, TIA-942), and best practices.Excellent communication skills, with the ability to establish rapport, influence decisions, and negotiate effectively with clients, stakeholders, and team members.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Strong project management skills, including the ability to prioritize tasks, manage resources, and deliver projects on time and within budget.Ability to think strategically, identify business opportunities, and drive revenue growth.Willingness to travel as necessary to meet with clients and visit project sites.Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.Demonstration of leadership ability, presentation capabilities and organization skills.
Preferred Requirements:Corrigo Experience.MCIM / Salesforce Experience.Zendesk Experience.Service Now Experience.Ability to travel to locations throughout the United States.Walking large, campus-like settings.Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead.Lifting a minimum of 50 lbs.Climbing stairs and navigating rooftops to access equipment.Must be able to work different schedules.Must be able to work Holidays.Estimated total compensation for this position:
210,000.00 – 240,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location:
Remote – Chicago, IL, Cincinnati, OH, Dallas, TX, Houston, TX, New York, NY, Raleigh, NC, Washington, DCIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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