General Manager

GENERAL MANAGER
SAN JOSE, CA

OTO Development is pleased to announce a wonderful career opportunity for a General Manager.

This is an exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

• Lead the property in the generation of revenue through sales and marketing efforts
• Maintain strong knowledge of and relationships in the local market
• Manage relationships with hotel vendors and negotiate service agreements as appropriate
• Review financial reports and statements to understand the propertys performance versus its budget and expenses while working to determine areas of concern and develop strategies to improve performance
• Coach and support hotel team to effectively manage occupancy, rates, wages, and controllable expenses. Strive to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintain open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicit team member feedback and utilize an open door policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provide feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that the building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team members performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have a minimum of 5 years of progressive hotel management experience
• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have the financial acumen required to work with and understand financial information and data
• You have a bachelors degree or an extensive amount of relevant work experience
• You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as effective listening skills to understand issues and work toward problem resolution
• You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
• You have a valid drivers license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position may require occasional travel.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: General Manager

Department: Property

Exempt

Position Reports to: Regional Director of Operations

Position Information

Company: OTO Development

Position: General Manager

Status: Full Time

Shift: First (Day), Second (Afternoon), Third (Night)

Location: 4315 North 1st Street, San Jose, US, CA, 95134

About Homewood Suites San Jose Santa Clara

Feel at Home at our San Jose, CA Hotel
Welcome to Homewood Suites by Hilton San Jose Santa Clara. Located just off Southbay Freeway, our stylish hotel is 2 miles from Levis Stadium and the Santa Clara Convention Center, and close to Dell, IBM, Intel, Oracle and Samsung offices. Californias Great America and NASA Ames Research Center are 10 minutes away; San Francisco and Napa Valley are close enough for incredible day trips. Reach SJC Airport in 15 minutes and SFO Airport in 30 minutes.

Every stylish suite at our extended-stay hotel has a living area, work desk, dining space and full kitchen. Connect to complimentary internet, and relax on the sofa watching the large HDTV. Traveling with family? Our one- and two-bedroom suites will feel like home, and were happy to provide cribs and high chairs to ensure our youngest guests are comfy.

Wake up each morning to a complimentary hot full breakfast, and join us Monday-Thursday for a complimentary evening social*. Our Suite Shop is open 24 hours for drinks, snacks and frozen meals, and theres a variety of restaurants to discover nearby. Step outside to our beautiful pool, get a full-body workout in the fitness center, or take on our billiards and ping-pong tables. We also have a 24-hour business center and attractive meeting space for up to 60 guests.

Job Type: Full-time

Pay: $110,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Hotel management: 5 years (Required)

Ability to Relocate:

• San Jose, CA 95134: Relocate before starting work (Required)

Work Location: In person