Vendor Relationship Specialist

Career Opportunities: Vendor Relationship Specialist (24622)

Requisition ID 24622 - Posted 10/04/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9)

Job Description Print Preview

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title

Vendor Relationship Specialist

Department

Clinical Operations

Exemption Status

Exempt

Requisition #

24622

Direct Reports

N/A

Manager Title

Clinical Operations Director

Pay & Benefits

Estimated hiring range $ 64,130 - $78,390 /year, 5% bonus target, full benefits.

www.careoregon.org/about-us/careers/benefits

Posting Notes

This role is fully remote but must reside in one of the listed 9 states.

Job Summary

The Vendor Relationship Specialist serves as a liaison between CareOregon and the vendors contracted to provide services on behalf of CareOregon or any of its lines of business. In coordination with the CareOregon contracting departments (Procurement, Provider, and Legal Affairs), this position helps ascertain program needs, negotiates scopes of work, collaborates with contracting departments for contract development, and maintains vendor contracts for assigned department(s). Responsibilities include building effective relationships with vendors and internal departments with attention to ongoing service needs, monitoring vendor performance, helping to ensure quality control and compliance, and recommending improved vendor and contract-related administrative processes.

Essential Responsibilities

• Acts as the primary program liaison with vendor for services.
• Researches, gathers, and develops program service requirements (scope of work), including any regulatory or funding requirements, for the procurement and/or contracting processes.
• Acts as the primary program liaison with contracting departments for the procurement and/or contracting process; provides growing program knowledge to help guide vendor agreements.
• Ensures vendor contract administration and services are in compliance with CareOregon policy and applicable state and federal rules and regulations; provides input for internal legal and compliance teams for compliance review and tracking.
• Build and maintain effective relationships with the vendors, internal teams, and external partners (e.g., vendors and/or providers) for current or future integration; closely monitor changing internal service needs and effectively communicate them to ensure needs are met.
• Develops periodic check-in schedule with vendors to ensure compliance with the contract; help resolve issues and escalate matters as needed to ensure the services are performed in the best interest of CareOregon.
• Monitors the life-cycle of a contract that includes such items as duration of the contract, staying within the authorized compensation/fee terms, reporting, and timely amendments or renewal of contracts.
• Reviews vendor contract invoices for completeness and accuracy in coordination with the Accounts Payable team and other departments as needed.
• For exempt, direct, and informal procurement levels, identifies and grows in securing proposals from potential vendors to meet and achieve program needs and goals; assesses and advises business leaders in selection.
• Performs routine cost/benefit financial analysis to assist with the vetting process.
• Identifies metrics and partners with applicable team(s) to build tools and reports to assess vendor performance; provide analyses to leadership to inform decisions-making.
• Develops data collection methodology and implements data tracking.
• Grows knowledge of trends and develops metrics in partnership with leaders to develop effective solutions, programs, and policies related to vendor management.
• Assists in the program budget development process for expenditure forecasting of assigned contracts.
• Participates in cross functional projects.

Note: Description of a vendor in this position description is general and is considered to apply to vendors/partners, providers, and clients as applicable to different contract types.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 2 years' experience in vendor contract administration or minimum 3 years' experience in the business area of vendor focus

Preferred

• Project coordination or management experience
• Experience in a managed care/insurance sector

Knowledge, Skills and Abilities Required

Knowledge

• Understanding of assigned department(s) function, processes, and applicable policies
• Growing knowledge of procurement and contract principles, and procedures and terms
• Understanding of software and technology contract best practices
• Knowledge in legal/regulatory requirements and best practices for to meet program and contracting needs
• Growing knowledge of federal Medicare regulations and state Medicaid rules (OARs)

Skills and Abilities

• Strong verbal and written communication skills
• Ability to communicate effectively and collaboratively with business partners.
• Growing ability to perform business risk assessment in coordination with department leadership
• Ability to use logic and analysis to identify the strengths and weaknesses of different options for procurement and contracting processes
• Growing ability to conduct cost and price analysis of vendor services or products
• Ability to recommend needs for contract budgeting and monitor vendor costs against the budget
• Word processing, spreadsheet and database skills
• Ability to develop and maintain effective relationships with vendors and other external partners
• Ability to develop and maintain professional relationships with internal staff and departments
• Ability to help achieve desired outcomes through growing use of negotiation skills
• Ability to work independently, organize, prioritize, and manage multiple projects

• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited to, physical and ergonomic hazards.

Equipment: General office equipment

Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

#MULTI

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.

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