KW Property Management, LLC
Lifestyle Director
KW Property Management, LLC, Naples, Florida, United States, 33939
Job Complexity & Critical Skills
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a key employee between the client, KW Property Management, and internal support staff, the Lifestyle Director must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
The Lifestyle Director often plays a large role in the creation and programming of both recreational and therapeutic activities. They will often work with other staff to develop and implement programs, but they are responsible for ensuring these programs meet any federal or state regulations and are safe and appropriate for all. The Lifestyle Director is also responsible for the scheduling of events.
The position is fundamental to providing superior social activity to the community and includes working closely with the residents and KWPM On-Site staff to facilitate this result. Strong interpersonal, customer service, planning, and organizational skills are required. Below are some of the essential functions of the job:
Schedules and organizes complex activities such as meetings, special events, travel, conferences, rentals, department activities, or property lifestyle programs with the highest integrity.
Assists in planning events – acquiring entertainment, caterers, decorations, or any other requirements necessary to conduct a successful event.
Daily oversight of the Front Desk, Concierge, and Gate House staff and/or other team members on-site.
Develop Standard Operating Procedures for the community to ensure service excellence is met.
Assists in recruiting, hiring, training, scheduling, and evaluating Association Personnel.
Assists in coordinating tours.
Ensures room rentals are reserved in accordance with the Association guidelines and rental agreement.
Builds a high level of involvement by residents in all activities/special events.
Coordinates special considerations for meeting rooms (ex: room settling, microphones, projection screen, etc.). Maintains a reservation calendar to verify the availability of facility areas.
Maintains a registration list for all activities/classes/events.
Organizes and prioritizes large volumes of information and calls.
Responds to rental inquiries in a timely, effective, and proactive manner.
Schedules and provides venue tours of the property by appointment and assists in property orientation for new Residents.
Follows up with interested renters to book rentals.
Renter and vendor contract and document administration.
Provides one-on-one coordination meetings with renters prior to their rental (varies according to rental package).
Acts as a liaison with other departments and outside agencies, including high-level staff such as District Managers, Vice-Presidents, Board members, and Chief Engineers.
Handles confidential and non-routine information and explains policies when necessary.
Coordinates the division of workload with the administrative assistant at the property.
Maintains, updates, types, and coordinates account information in the computer database.
Coordinates and tracks important dates and meetings, such as annual and budget meetings.
Ensures that all communication is handled in a professional and courteous manner from the team on-site. Also ensures that phone messages and e-mails are responded to appropriately and within 24 hours, business hours.
Ensures that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely manner.
Assists with producing minutes for Board Meetings.
Assists with the preparation of the Board Agenda and Board Packet.
Ensures coding and entering all invoices for the community is done according to company standards.
Assists in cutting checks for payment of services in a timely manner (instructors, entertainment, caterers, etc.).
Responsible for working closely with Committees and each Committee Chairperson of various activities, clubs, and special interest groups (Book Club, wine events, Mah Jongg, Bridge, Art, Photography, etc.).
Assists with gathering quotes & proposals for projects or events for the community.
Daily management of the office staff and/or other team members on-site.
Supply ordering for Maintenance, Housekeeping, and the Office.
Provides activities information for the website and newsletters.
Assists in posting all agenda to proper physical locations and to the website.
Responsible for making sure Lynk and KWIC information is kept up to date.
Assists Administrative assistant to make sure that Vendor Packets are processed for all Vendors.
Assists Administrative assistant to monitor Vendor License and Insurance Expirations.
Solicits information from the residents of their desires for specific activities and incorporates those into the schedule when feasible.
Takes photographs of classes/activities/special events, which are used on the website to promote additional resident participation.
Creates and coordinates weekly and monthly newsletters.
Assists in evaluating and critiquing activities, monthly.
Prepares a yearly budget for Lifestyle activities and works within guidelines. Responsible for accurate accountability of all activity funds.
Available to residents to answer questions, to consider new ideas and to respond to social activity needs.
Proactively develops and proposes solutions to problems and anticipates the needs of members.
Interacts with local organizations to network and promote the community.
Competencies:
Supervisory Responsibility: This position will be responsible for supervising team members and/or departments at the property. In addition:
Problem Solving/Analysis.
Leadership.
Teamwork Orientation.
Customer/Client Focus.
Time Management.
Communication Proficiency.
Work Environment
This position is located in a residential condominium with a resort-like setting. The position will be in an office environment indoors as well as throughout the property outdoors. The environment will be busy and loud during events. The events are hosted at the property. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. Some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. In this role, you may be the only employee present to set up for an event. You will need to be able to work alone and be able to set up tables, chairs, and equipment, etc., by yourself whether indoors or outdoors.
Position Type/Expected Hours of Work
This is a full-time exempt position. Days and hours of work will be scheduled weekly, based on the needs of the property. Scheduled working days will often be on the weekend.
Travel
Minimal local travel will be required for this position. The job will require purchasing or renting equipment and items for events on property. Driving to and from the vendors may be necessary. Travel will also be to attend meetings and training at an off-site location, generally within the city limits of the job site.
Required Education and Experience
Prior experience in a related position; a minimum of 3 years of experience INCLUDING 1 year in a social or recreational program.
Bachelor’s degree.
Working knowledge of computer and associated programs; MS Office Suite.
Flexible work schedule to be able to supervise activities and special events according to their planned day and time.
Ability to multi-task, set, and manage priorities.
Must possess excellent written, verbal, and non-verbal communication skills, creative, caring, and able to work under high-pressure situations.
Must be able to plan, implement, and evaluate an ongoing activity program. Must be able to order and maintain the supplies necessary to support the activity program.
Must be able to work within a budget.
Excellent communication and listening skills in order to interact with a diverse and multicultural population.
Must function in a team-organized environment.
Bi-lingual in Spanish may be required at some communities whereas the majority of the population and clients are Spanish-only speakers.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ExperienceRequired
1 year(s): Prior Experience at a Management capacity overseeing Front Desk or Concierge in a Hotel Setting.
1 year(s): Prior experience in a related position.
Preferred
1 year(s): Social or recreational program experience.
EducationRequired
Bachelor's or better.
Licenses & CertificationsRequired
Driver's License.
Preferred
CAM.
SkillsRequired
MS Excel.
MS Office.
BehaviorsRequired
Innovative: Consistently introduces new ideas and demonstrates original thinking.
Enthusiastic: Shows intense and eager enjoyment and interest.
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a key employee between the client, KW Property Management, and internal support staff, the Lifestyle Director must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.
The Lifestyle Director often plays a large role in the creation and programming of both recreational and therapeutic activities. They will often work with other staff to develop and implement programs, but they are responsible for ensuring these programs meet any federal or state regulations and are safe and appropriate for all. The Lifestyle Director is also responsible for the scheduling of events.
The position is fundamental to providing superior social activity to the community and includes working closely with the residents and KWPM On-Site staff to facilitate this result. Strong interpersonal, customer service, planning, and organizational skills are required. Below are some of the essential functions of the job:
Schedules and organizes complex activities such as meetings, special events, travel, conferences, rentals, department activities, or property lifestyle programs with the highest integrity.
Assists in planning events – acquiring entertainment, caterers, decorations, or any other requirements necessary to conduct a successful event.
Daily oversight of the Front Desk, Concierge, and Gate House staff and/or other team members on-site.
Develop Standard Operating Procedures for the community to ensure service excellence is met.
Assists in recruiting, hiring, training, scheduling, and evaluating Association Personnel.
Assists in coordinating tours.
Ensures room rentals are reserved in accordance with the Association guidelines and rental agreement.
Builds a high level of involvement by residents in all activities/special events.
Coordinates special considerations for meeting rooms (ex: room settling, microphones, projection screen, etc.). Maintains a reservation calendar to verify the availability of facility areas.
Maintains a registration list for all activities/classes/events.
Organizes and prioritizes large volumes of information and calls.
Responds to rental inquiries in a timely, effective, and proactive manner.
Schedules and provides venue tours of the property by appointment and assists in property orientation for new Residents.
Follows up with interested renters to book rentals.
Renter and vendor contract and document administration.
Provides one-on-one coordination meetings with renters prior to their rental (varies according to rental package).
Acts as a liaison with other departments and outside agencies, including high-level staff such as District Managers, Vice-Presidents, Board members, and Chief Engineers.
Handles confidential and non-routine information and explains policies when necessary.
Coordinates the division of workload with the administrative assistant at the property.
Maintains, updates, types, and coordinates account information in the computer database.
Coordinates and tracks important dates and meetings, such as annual and budget meetings.
Ensures that all communication is handled in a professional and courteous manner from the team on-site. Also ensures that phone messages and e-mails are responded to appropriately and within 24 hours, business hours.
Ensures that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily, in a timely manner.
Assists with producing minutes for Board Meetings.
Assists with the preparation of the Board Agenda and Board Packet.
Ensures coding and entering all invoices for the community is done according to company standards.
Assists in cutting checks for payment of services in a timely manner (instructors, entertainment, caterers, etc.).
Responsible for working closely with Committees and each Committee Chairperson of various activities, clubs, and special interest groups (Book Club, wine events, Mah Jongg, Bridge, Art, Photography, etc.).
Assists with gathering quotes & proposals for projects or events for the community.
Daily management of the office staff and/or other team members on-site.
Supply ordering for Maintenance, Housekeeping, and the Office.
Provides activities information for the website and newsletters.
Assists in posting all agenda to proper physical locations and to the website.
Responsible for making sure Lynk and KWIC information is kept up to date.
Assists Administrative assistant to make sure that Vendor Packets are processed for all Vendors.
Assists Administrative assistant to monitor Vendor License and Insurance Expirations.
Solicits information from the residents of their desires for specific activities and incorporates those into the schedule when feasible.
Takes photographs of classes/activities/special events, which are used on the website to promote additional resident participation.
Creates and coordinates weekly and monthly newsletters.
Assists in evaluating and critiquing activities, monthly.
Prepares a yearly budget for Lifestyle activities and works within guidelines. Responsible for accurate accountability of all activity funds.
Available to residents to answer questions, to consider new ideas and to respond to social activity needs.
Proactively develops and proposes solutions to problems and anticipates the needs of members.
Interacts with local organizations to network and promote the community.
Competencies:
Supervisory Responsibility: This position will be responsible for supervising team members and/or departments at the property. In addition:
Problem Solving/Analysis.
Leadership.
Teamwork Orientation.
Customer/Client Focus.
Time Management.
Communication Proficiency.
Work Environment
This position is located in a residential condominium with a resort-like setting. The position will be in an office environment indoors as well as throughout the property outdoors. The environment will be busy and loud during events. The events are hosted at the property. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. Some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. In this role, you may be the only employee present to set up for an event. You will need to be able to work alone and be able to set up tables, chairs, and equipment, etc., by yourself whether indoors or outdoors.
Position Type/Expected Hours of Work
This is a full-time exempt position. Days and hours of work will be scheduled weekly, based on the needs of the property. Scheduled working days will often be on the weekend.
Travel
Minimal local travel will be required for this position. The job will require purchasing or renting equipment and items for events on property. Driving to and from the vendors may be necessary. Travel will also be to attend meetings and training at an off-site location, generally within the city limits of the job site.
Required Education and Experience
Prior experience in a related position; a minimum of 3 years of experience INCLUDING 1 year in a social or recreational program.
Bachelor’s degree.
Working knowledge of computer and associated programs; MS Office Suite.
Flexible work schedule to be able to supervise activities and special events according to their planned day and time.
Ability to multi-task, set, and manage priorities.
Must possess excellent written, verbal, and non-verbal communication skills, creative, caring, and able to work under high-pressure situations.
Must be able to plan, implement, and evaluate an ongoing activity program. Must be able to order and maintain the supplies necessary to support the activity program.
Must be able to work within a budget.
Excellent communication and listening skills in order to interact with a diverse and multicultural population.
Must function in a team-organized environment.
Bi-lingual in Spanish may be required at some communities whereas the majority of the population and clients are Spanish-only speakers.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ExperienceRequired
1 year(s): Prior Experience at a Management capacity overseeing Front Desk or Concierge in a Hotel Setting.
1 year(s): Prior experience in a related position.
Preferred
1 year(s): Social or recreational program experience.
EducationRequired
Bachelor's or better.
Licenses & CertificationsRequired
Driver's License.
Preferred
CAM.
SkillsRequired
MS Excel.
MS Office.
BehaviorsRequired
Innovative: Consistently introduces new ideas and demonstrates original thinking.
Enthusiastic: Shows intense and eager enjoyment and interest.
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
#J-18808-Ljbffr