H&M Sales Advisor - Westfield Fashion Square

Company DescriptionAbout the RoleAs a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.A Day in the LifeWorking at H&M means no two days are ever the same, but a typical day will include the following responsibilities:Customer Sales & ProfitProvide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.Willingness to engage and have conversations with customers to provide excellent service.Guide customers through our fashion trends, stories & products in all areas of the store.Ability to effectively promote and sell our products to customers.Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.Represent yourself and the H&M brand positively during all customer interactions.Support with commercial or operational actions to reach sales targets with store management team.General InformationFashion & Trend AwarenessKeep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.Use your product & fashion knowledge to share relevant information with customers.Team & DevelopmentRetain and share your service, fashion and store operations knowledge and skills with colleagues.Follow all procedures, routines, and legal requirements in all areas of the store.Give & receive feedback with your colleagues to learn, develop & support each other.Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development.Retail Operations/ Visual & Commercial ExecutionComplete full garment cycle from unpacking and refill to steaming and ensure good garment care.Operate fitting room and checkout areas according to best practice & processes.Contribute to a clean and tidy sales floor and back of house (including stockrooms).Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.Ensure good stock levels with replenishment routines on sales floor.Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc.Support with opening and closing of the store.Follow all H&S guidelines and legal requirements applicable to role and responsibilities.Who You AreAs a Sales Advisor, you'll be passionate about fashion and everything we create in-store.Motivated by giving customers a great experience.You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.You should also enjoy working in a collaborative and dynamic environment.You have sales experience working in a dynamic and collaborative environment that you can apply to your role.Experience working with customer service in fashion, retail or other service-related industries.Job Status:

Hourly, Non-ExemptCompensation:

Sales Associates Pay Rate: $18.00 per hour*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

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