InquisIT LLC
TIER 1 Help Desk Technician
InquisIT LLC, Washington, District of Columbia, us, 20022
Current job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.InquisIT is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions. Company expertise includes Systems Engineering, Enterprise Infrastructure, Cyber Security, Management Services, and Software Support.The company demonstrates a new brand of leadership—one that fosters trust, integrity, excellence, and yields high degrees of success and loyalty among employees and customers. InquisIT is committed to its customers and our people, delivering real results and metrics—versus ideas and concepts; a company that believes in being a steward of the American taxpayer in everything we do.POSITION SUMMARY:As a
Tier 1 Technician , you will provide on-site and remote support for laptops, desktops, peripherals, COTS Software (Microsoft Office, Microsoft 365 Email), approved software/hardware, enterprise applications, and network access. This position requires exceptional communication, technical, and analytical skills, along with demonstrated experience in resolving technical end-user support in a help desk setting. You will work closely with other members of the Help Desk and Infrastructure Operations teams to remediate reported client issues in a timely and professional manner.PLEASE NOTE:
This is a fully onsite position in Washington DC.Primary Job Responsibilities:Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of end-user software, hardware, and network.Performs incident resolution with users, walking them through a series of steps to determine the problem and classify the level, priority, and nature of the most complex problems.Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.Provides technical support for the installation and repair of complex systems and outages.Supports and moderates virtual conferences via Microsoft Teams, Skype For Business, VBrick, GoToMeeting, GoToWebinar, and Cisco Jabber.Provides support and maintains all A/V equipment in conference rooms and training labs.Maintains system stability through troubleshooting, timely resolution of incidents, and proactive maintenance.Partners with developers and engineers to reduce recurring incidents and provides consultative assistance during off hours as needed.Provides training to customers.Experience and Qualifications:3+ years of experience as a Help Desk Technician.Bachelor’s degree in Computer Science, Information Technology, or relevant experience - Preferred.Extensive experience supporting Microsoft-based platforms (Windows 10, Microsoft 365, Office Suite).Proficient in Remote Desktop services and Active Directory management.Experience in understanding VPN and LAN/WAN network troubleshooting.Understanding of internet security and data privacy principles.Possesses a range of skills and knowledge in computer hardware and software.Targeted Certifications:InquisIT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, InquisIT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
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Tier 1 Technician , you will provide on-site and remote support for laptops, desktops, peripherals, COTS Software (Microsoft Office, Microsoft 365 Email), approved software/hardware, enterprise applications, and network access. This position requires exceptional communication, technical, and analytical skills, along with demonstrated experience in resolving technical end-user support in a help desk setting. You will work closely with other members of the Help Desk and Infrastructure Operations teams to remediate reported client issues in a timely and professional manner.PLEASE NOTE:
This is a fully onsite position in Washington DC.Primary Job Responsibilities:Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of end-user software, hardware, and network.Performs incident resolution with users, walking them through a series of steps to determine the problem and classify the level, priority, and nature of the most complex problems.Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.Provides technical support for the installation and repair of complex systems and outages.Supports and moderates virtual conferences via Microsoft Teams, Skype For Business, VBrick, GoToMeeting, GoToWebinar, and Cisco Jabber.Provides support and maintains all A/V equipment in conference rooms and training labs.Maintains system stability through troubleshooting, timely resolution of incidents, and proactive maintenance.Partners with developers and engineers to reduce recurring incidents and provides consultative assistance during off hours as needed.Provides training to customers.Experience and Qualifications:3+ years of experience as a Help Desk Technician.Bachelor’s degree in Computer Science, Information Technology, or relevant experience - Preferred.Extensive experience supporting Microsoft-based platforms (Windows 10, Microsoft 365, Office Suite).Proficient in Remote Desktop services and Active Directory management.Experience in understanding VPN and LAN/WAN network troubleshooting.Understanding of internet security and data privacy principles.Possesses a range of skills and knowledge in computer hardware and software.Targeted Certifications:InquisIT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, InquisIT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
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