Full Time Tour Guide

Summary/ObjectiveResponsible for conducting Floor Tours of the currency production floor. Providing special tours, assisting in preparing packets for special groups, and language-specific tours, handling special requests from the COR.Essential FunctionsGreets and registers guests; distributes any required identification badges or safety devices.Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client's skills and ability levels.Provides guests and visitors with initial safety and administrative information and direction.Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.Retells and relays important or interesting historical facts, dates, and anecdotes.Engages wit and charm to enhance the guest experience.Tailors tour content to the age and interest of guests and visitors.Facilitates rich discussions that maintain visitors' interest.Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.Performs other related duties as assigned.Conduct guided tours to a variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.Work EnvironmentWashington, D.C. 20228Public Indoor Environment in Governmental BuildingPhysical DemandsProlonged periods standing and walking.Physically able to speak for long periods of time while walking without becoming winded.Must be able to lift up to 15 pounds at times.Travel RequiredNo travel required.Required Education & ExperienceHave customer service experience. Experience in a visitor center or public tour service preferred.Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.Work Authorization/Security Clearance RequirementsMust receive Clear Background Investigation conducted by Treasury Department.Job Types : Full-time, ContractBenefits :401(k)Dental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offVision insuranceSchedule :8 hour shiftDay shiftMonday to FridayEducation :High school or equivalent (Required)Experience :Public speaking: 1 year (Preferred)Working in a museum setting: 1 year (Preferred)Customer Service: 1 year (Required)Work Location : In person

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