Service Bulletin Author

Service Bulletin Author - Kenworth - This role is located in Renton, WACompany Information:PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!Kenworth Truck Company:Kenworth Truck Company is the manufacturer of The World's Best heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.Kenworth is currently seeking a Service Bulletin Author, an important Aftersales role directly impacting Kenworth dealers and PACCAR customers in a dynamic, fast-paced environment.In this role, you will coordinate multiple deliverables across functions and divisions to develop, write, and publish high quality and timely technical bulletins, safety and emission recalls, and other information intended for Kenworth dealer service staff and customers. You will also partner on shared content with Peterbilt.We are looking for an ideal candidate who possesses mechanical and electrical aptitude, is adaptable, and a self-starter. The candidate should be able to thrive in fast-paced, complex environments. They should have a demonstrated ability for self-guided learning, quickly acquiring and applying knowledge and new skills. This position requires someone who can work independently and take initiative to get things done. If you are a fast learner, enjoy being challenged, and can adapt to change easily, this may be the perfect opportunity for you.Key Responsibilities:Write, edit, and coordinate production of service information (written and visual)Author and publish documents using PACCAR.net, DITA XML, Photoshop, and Pro-E.Research product information based on input from subject matter experts (SME), engineering design, and production, as well as internal and external systemsServe as liaison between multiple internal and external groupsManage multiple projects simultaneously while meeting deadlinesProvide technical and administrative support for dealers and customersUtilize internal systems (SQL, Tableau, Microsoft Excel and Access or similar) to define customer and vehicle field action populations, and prepare field action cost proposals as needed.Basic QualificationsClear and concise verbal and written communicationMechanical or electrical aptitudeStrong computer skillsStrong organizational, project management, and reporting skillsAbility to work on diverse tasks and projects with minimal guidanceStrong interpersonal skills and a team playerDetail orientedPreferred QualificationsDegree in Technical Communications, Engineering, or Automotive/Diesel TechnologyGeneral knowledge of truck systems/components and how they function/interactFactory, automotive/truck diagnostic repair, manufacturing, or engineering experienceUnderstanding of the dealer service environment and service technician needsExperience in automotive electronic circuits and systemsExperience reading engineering specifications, schematics and drawingsProject management experience or project management professional certification (PMP)Familiarity with publishing via multiple structured topic-based tools such as DITA XMLFamiliarity with Adobe Acrobat Illustrator and Photoshop, and CAD SoftwareWhy work for PACCAR/Kenworth?Global Fortune 500 Company with a wide array of growth and development opportunitiesWork alongside experienced goal-oriented colleagues recognized as experts in their fieldsSupport and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucksAs a U.S. PACCAR employee, you have a full range of benefit options including:401k with up to a 5% company matchFully funded pension plan that provides monthly benefits after retirementComprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick timeTuition reimbursement for continued educationMedical, dental, and vision plans for you and your familyFlexible spending accounts (FSA) and health savings account (HSA)Paid short-and long-term disability programsLife and accidental death and dismemberment insuranceEAP services include wellness plans, estate planning, financial counseling and moreAdditional Job Board InformationAt PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including education, training, or experience. The salary range for Service Bulletin Author is $75,100- $112,300. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

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