Laboratory Corporation
Service Representative Trainer
Laboratory Corporation, Herndon, Virginia, United States, 22070
Are you an experienced Courier/Driver and looking for a leadership opportunity? Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? LabCorp is seeking a Service Rep Trainer to join our Logistics department in Herndon, VA. In this position, you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: "Improving Health, Improving Lives."This position will be training in Herndon, VA, and Baltimore, MD.Requirements:High School Diploma or equivalent3 years of relevant experience; preferably as a driver/medical courierPrevious leadership experience a plusValid driver’s license and clean driving recordMust be at least 21 years oldExcellent critical thinking skills and the ability to prioritize and multi-taskStrong attention to detail and organizational skillsBasic computer skills with proficiency in Microsoft OfficeAbility to handle the physical demands of the positionComfortable with handling lab specimens when neededIf you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!The schedule for this position will be
Monday – Friday 2pm – 10:30pm ; but as a Service Representative Trainer, you must have the flexibility to work other shifts as needed.Job Responsibilities:Assist logistics supervisor with day to day operations and special projectsCoordinate and assign work to the logistics team to ensure proper coverageEnsure all drivers are prepared for their shifts with the necessary suppliesWork with dispatcher to provide alternate routes when neededResearch, troubleshoot and follow up on internal and external customer inquiries and issuesTrain new hires and provide ongoing training and support to the teamConduct retraining with employees as well as work with them to increase their knowledge.When training is not scheduled, conduct ride-alongs with service reps as well as cover any routes when neededGenerate and review daily/weekly reports and escalate any issues to leadershipEnsure all equipment and handheld electronic devices are working properlyServe as back-up driver when needed and perform dispatch duties as requiredPerform administrative and clerical duties as neededLabcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to apply.
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Monday – Friday 2pm – 10:30pm ; but as a Service Representative Trainer, you must have the flexibility to work other shifts as needed.Job Responsibilities:Assist logistics supervisor with day to day operations and special projectsCoordinate and assign work to the logistics team to ensure proper coverageEnsure all drivers are prepared for their shifts with the necessary suppliesWork with dispatcher to provide alternate routes when neededResearch, troubleshoot and follow up on internal and external customer inquiries and issuesTrain new hires and provide ongoing training and support to the teamConduct retraining with employees as well as work with them to increase their knowledge.When training is not scheduled, conduct ride-alongs with service reps as well as cover any routes when neededGenerate and review daily/weekly reports and escalate any issues to leadershipEnsure all equipment and handheld electronic devices are working properlyServe as back-up driver when needed and perform dispatch duties as requiredPerform administrative and clerical duties as neededLabcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to apply.
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