SSA Group
Food Service - Kitchen Manager
SSA Group, Denver, Colorado, United States, 80285
Posted Thursday, August 29, 2024 at 5:00 AM | Expires Monday, September 30, 2024 at 4:59 AMWho are we:SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.Reports to:
Food Service Operations Manager(s) and Executive ChefResponsibilities:Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.Oversee location kitchen duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.Oversight of safety logs including food temperatures, rotation and waste.Ensure proper uniform, hygiene, handwashing and glove use with staff.Support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers.Create daily prep and items lists, delegating to employees as necessary.Actively support operation and fill holes as necessary to ensure smooth service.Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.Assign associates to duties, coaching through projects, daily tasks and guest interaction.Actively and efficiently respond to guest and client feedback, reporting to the operations manager to ensure that any potential complaints are mitigated against further occurrence.Oversee personnel duties, including but not limited to:Training new employees and issuing performance reviews.Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.Reporting employee attendance and any hour discrepancies to the payroll department. Overseeing break and rest break management for BOH employees.Inspecting equipment and performing routine maintenance and cleaning as necessary.Assisting team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.Communicating up to the Regional Executive Chef and Food Service Operations Manager regarding any issues seen with daily service or quality.Working directly with restaurant supervisor(s) to ensure respective locations are operating to standard.Remaining knowledgeable of and supervising in accordance with all applicable local, state and federal laws.Performing other tasks as deemed necessary.Maintaining a clean, safe and organized work environment.Upholding and demonstrating a complete understanding of company policies and procedures.Job Requirements:Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates multi-tasking, detail-oriented, analytical, planning and leadership skills.Demonstrates the ability to remain flexible in a fast-paced environment.Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.Ability to work varied hours/days, including nights, weekends and holidays, as needed.IDEA + Belonging:Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.Focus on removing barriers and empowering growth and opportunity for team members at all levels.Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.Previous Experience:Three years supervisory experience.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.Compensation and Benefits:Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.Paid Time OffMedical | Dental | VisionSupplemental InsuranceTraining and Career DevelopmentTuition Discount through Partnership CollegeMeal Plan & Employee DiscountsAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ('Notice').San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the 'Fair Chance Ordinance - Know Your Rights' document for more information. By submitting your job application, you agree you have reviewed the 'Fair Chance Ordinance - Know Your Rights' document.
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Food Service Operations Manager(s) and Executive ChefResponsibilities:Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.Oversee location kitchen duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.Oversight of safety logs including food temperatures, rotation and waste.Ensure proper uniform, hygiene, handwashing and glove use with staff.Support SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers.Create daily prep and items lists, delegating to employees as necessary.Actively support operation and fill holes as necessary to ensure smooth service.Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.Assign associates to duties, coaching through projects, daily tasks and guest interaction.Actively and efficiently respond to guest and client feedback, reporting to the operations manager to ensure that any potential complaints are mitigated against further occurrence.Oversee personnel duties, including but not limited to:Training new employees and issuing performance reviews.Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.Reporting employee attendance and any hour discrepancies to the payroll department. Overseeing break and rest break management for BOH employees.Inspecting equipment and performing routine maintenance and cleaning as necessary.Assisting team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.Communicating up to the Regional Executive Chef and Food Service Operations Manager regarding any issues seen with daily service or quality.Working directly with restaurant supervisor(s) to ensure respective locations are operating to standard.Remaining knowledgeable of and supervising in accordance with all applicable local, state and federal laws.Performing other tasks as deemed necessary.Maintaining a clean, safe and organized work environment.Upholding and demonstrating a complete understanding of company policies and procedures.Job Requirements:Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.Exceptional problem solving/decision making skills combined with the ability to be organized.Demonstrates multi-tasking, detail-oriented, analytical, planning and leadership skills.Demonstrates the ability to remain flexible in a fast-paced environment.Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.Computer knowledge and skill level for basic office functions.Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.Ability to work varied hours/days, including nights, weekends and holidays, as needed.IDEA + Belonging:Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.Focus on removing barriers and empowering growth and opportunity for team members at all levels.Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.Previous Experience:Three years supervisory experience.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.Compensation and Benefits:Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.Paid Time OffMedical | Dental | VisionSupplemental InsuranceTraining and Career DevelopmentTuition Discount through Partnership CollegeMeal Plan & Employee DiscountsAll California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ('Notice').San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the 'Fair Chance Ordinance - Know Your Rights' document for more information. By submitting your job application, you agree you have reviewed the 'Fair Chance Ordinance - Know Your Rights' document.
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