IKEA USA
Store Recovery Manager
IKEA USA, Bolingbrook, Illinois, United States, 60440
Why we will love you
Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.What you'll be doing day to day
As a Store Product Recovery Manager, working to provide strategic direction to lead, develop, and manage the recovery and quality work in all areas of the store, you will:Hire and train the recovery leaders and co-workers, in addition to creating individual development plans, ensuring we have a highly competent and performing team capable of delivering an excellent customer shopping experience.Manage resource planning, co-worker relations issues, and performance.Support second life products by managing department programs including buyback and furniture leasing as a service.Serve as the leading circular ambassador of the IKEA brand to all co-workers and customers through repacking, recycling, spare parts library, and Buy Back.Ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability, and quality.Ensure commercial review is being used to develop the business and the co-workers. Secure commerciality and safety of the AS-IS sales floor and other recovery areas.Analyze the business and determine opportunities to generate revenue, reduce costs, and engage with customers.Monitor store KPI performance and create tactical actions to improve the performance of all recovery processes, including cross-functional processes (Returns, Quality Claims, Back to stock, Selling).Partner with all other areas to allocate resources and create strategies in order to meet the changing needs of the store.Partner with other stores and serve as a resource by providing solutions and best practices.Together as a Team
You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health, and safety. Thanks to us our assets, co-workers, visitors, and customers can feel safe. At least we think that’s pretty cool!QUALIFICATIONS
5 years' experience.Experience in managing and developing people, preferably in customer-centric service or a retail environment.Knowledge of business management principles, strategic planning, budgeting, and resource allocation.Requirements
Travel is required for this role. Less than 5% (1 day per month on average).Apply now!
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!Generous paid time off, holiday and sick timeWiselyPay – get earned wages up to two days earlyPaid parental leave (up to 16 weeks)KinderCare tuition discountRetirement and bonus plansCo-worker discount, meal deal, and referral bonusPet insurance programEducation assistance and learning programsSafety shoe reimbursement24/7 telehealth visitsDental and vision plansMedical and Rx plans (must work min. 20 hrs/wk)A fun and inclusive work environment
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Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.What you'll be doing day to day
As a Store Product Recovery Manager, working to provide strategic direction to lead, develop, and manage the recovery and quality work in all areas of the store, you will:Hire and train the recovery leaders and co-workers, in addition to creating individual development plans, ensuring we have a highly competent and performing team capable of delivering an excellent customer shopping experience.Manage resource planning, co-worker relations issues, and performance.Support second life products by managing department programs including buyback and furniture leasing as a service.Serve as the leading circular ambassador of the IKEA brand to all co-workers and customers through repacking, recycling, spare parts library, and Buy Back.Ensure everyone understands and contributes to the recovery process by focusing on prevention, revenue, sustainability, and quality.Ensure commercial review is being used to develop the business and the co-workers. Secure commerciality and safety of the AS-IS sales floor and other recovery areas.Analyze the business and determine opportunities to generate revenue, reduce costs, and engage with customers.Monitor store KPI performance and create tactical actions to improve the performance of all recovery processes, including cross-functional processes (Returns, Quality Claims, Back to stock, Selling).Partner with all other areas to allocate resources and create strategies in order to meet the changing needs of the store.Partner with other stores and serve as a resource by providing solutions and best practices.Together as a Team
You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health, and safety. Thanks to us our assets, co-workers, visitors, and customers can feel safe. At least we think that’s pretty cool!QUALIFICATIONS
5 years' experience.Experience in managing and developing people, preferably in customer-centric service or a retail environment.Knowledge of business management principles, strategic planning, budgeting, and resource allocation.Requirements
Travel is required for this role. Less than 5% (1 day per month on average).Apply now!
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!Generous paid time off, holiday and sick timeWiselyPay – get earned wages up to two days earlyPaid parental leave (up to 16 weeks)KinderCare tuition discountRetirement and bonus plansCo-worker discount, meal deal, and referral bonusPet insurance programEducation assistance and learning programsSafety shoe reimbursement24/7 telehealth visitsDental and vision plansMedical and Rx plans (must work min. 20 hrs/wk)A fun and inclusive work environment
#J-18808-Ljbffr