HawaiiUSA Federal Credit Union
Relief Member Service Representative - Peak-Time
HawaiiUSA Federal Credit Union, Houston, Texas, United States,
Relief Member Service Representative - Peak-Time
1226 College Walk, Honolulu, HI 96817, USA ● 99-115 Aiea Heights Dr #114, Aiea, HI 96701, USA
Req #645Wednesday, August 21, 2024The Relief* Member Service Representatives I - Part-Time Peak-Time engages with members to provide exceptional member experience, processes transactions accurately, maintains records and balances daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.Part-Time Peak-Time Relief Member Service Representatives are expected to work approximately 19 hours per week. Typical shifts include lunch coverage from 10:00 AM to 2:45 PM on three weekdays and from 8:30 AM to 1:30 PM on Saturdays. While location assignments are usually provided in advance, flexibility is required as representatives may be reassigned to any of the 10 locations across Oahu on the day of work.ESSENTIAL DUTIES & RESPONSIBILITIESPromotion of Credit Union Values: represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture.Process member transactions efficiently and accurately in accordance with established policies and procedures.Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.Proactively engage with members to understand their financial and banking needs.Utilizes sales techniques to develop existing Member relationships, often while processing transactions.Understands the role in sales growth and meets branch-assigned and individual goals.Generate cross sales referrals by actively promoting products and services provided by internal and external partners.Recommends alternative channels such as online, mobile, and digital solutions.Support Branch Operations: assist the branch with daily operational tasks.Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours.Remain current on the HawaiiUSA practices, policies, and procedures.Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.Ensures confidentiality of all Member and credit union information.Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member service.Effective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offered.Additional job functions: Performs other duties as assigned.EDUCATION:High School Diploma or GED required.EXPERIENCE & SKILLS:Less than 1 year of previous related experience preferred.MINIMUM PHYSICAL REQUIREMENTS:Sitting for prolonged periods at a desk working on a computer.Standing for prolonged periods of time in a stationary position.Walking on occasion for up to 2 hours per day.Reaching, bending, twisting, turning frequently.Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.BENEFITS AND PAY:The expected pay range for a Relief* Member Service Representative I is $20.17 - $20.70 per hour.* - Relief team members are also compensated for miles driven for work and roles require personal reliable transportation.Opportunities for advancement, Employee assistance program, Referral program, Paid training, Credit union membership, and Paid orientation.About Us:HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
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1226 College Walk, Honolulu, HI 96817, USA ● 99-115 Aiea Heights Dr #114, Aiea, HI 96701, USA
Req #645Wednesday, August 21, 2024The Relief* Member Service Representatives I - Part-Time Peak-Time engages with members to provide exceptional member experience, processes transactions accurately, maintains records and balances daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee.Part-Time Peak-Time Relief Member Service Representatives are expected to work approximately 19 hours per week. Typical shifts include lunch coverage from 10:00 AM to 2:45 PM on three weekdays and from 8:30 AM to 1:30 PM on Saturdays. While location assignments are usually provided in advance, flexibility is required as representatives may be reassigned to any of the 10 locations across Oahu on the day of work.ESSENTIAL DUTIES & RESPONSIBILITIESPromotion of Credit Union Values: represent the credit union’s values and mission in daily interactions, contributing to a positive organizational culture.Process member transactions efficiently and accurately in accordance with established policies and procedures.Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.Proactively engage with members to understand their financial and banking needs.Utilizes sales techniques to develop existing Member relationships, often while processing transactions.Understands the role in sales growth and meets branch-assigned and individual goals.Generate cross sales referrals by actively promoting products and services provided by internal and external partners.Recommends alternative channels such as online, mobile, and digital solutions.Support Branch Operations: assist the branch with daily operational tasks.Seek opportunities to promote the organization and engage in the communities we serve in volunteer service hours.Remain current on the HawaiiUSA practices, policies, and procedures.Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.Problem Resolution: address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.Ensures confidentiality of all Member and credit union information.Team Collaboration: work collaboratively with other team members to meet daily operational goals and provide consistent member service.Effective Communication: Communicate clearly and effectively, ensuring members understand their transactions and services offered.Additional job functions: Performs other duties as assigned.EDUCATION:High School Diploma or GED required.EXPERIENCE & SKILLS:Less than 1 year of previous related experience preferred.MINIMUM PHYSICAL REQUIREMENTS:Sitting for prolonged periods at a desk working on a computer.Standing for prolonged periods of time in a stationary position.Walking on occasion for up to 2 hours per day.Reaching, bending, twisting, turning frequently.Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.BENEFITS AND PAY:The expected pay range for a Relief* Member Service Representative I is $20.17 - $20.70 per hour.* - Relief team members are also compensated for miles driven for work and roles require personal reliable transportation.Opportunities for advancement, Employee assistance program, Referral program, Paid training, Credit union membership, and Paid orientation.About Us:HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
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