General Dynamics Corporation
Deskside Support Technician
General Dynamics Corporation, Washington, District of Columbia, us, 20022
Responsibilities for this Position
Location:
USA DC Washington - State Annex 9, 2025 E St NW (DCC071)Full Part/Time:
Full timeJob Req:
RQ185076
Type of Requisition:Regular
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Top Secret
Suitability:Public Trust/Other Required:None
Job Family:SCA
Job Qualifications:Skills:Computer Support, Software Installations, TroubleshootingCertifications:Experience:1 + years of related experienceUS Citizenship Required:Yes
Job Description:Seize your opportunity to make a personal impact as a Personal Computer Support Technician supporting the Department of State. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Personal Computer Support Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Personal Computer Support Technician joining our team to support State Department staff directly throughout the DC and Northern Virginia area.
HOW A PERSONAL COMPUTER SUPPORT TECHNICIAN WILL MAKE AN IMPACT
Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.Analyze, evaluate and test software and hardware in response to issues identified by customer.Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.Mitigate identified security issues.Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.Prepare and maintain activity and progress reports regarding support activities.Act to coordinate activities across support agencies to deliver support service to customer. Manage and track escalations to ensure timely resolution of customer issues.Contribute to identifying improvements in the support of hardware, software or infrastructure related services.Work to meet program service level agreements (SLA's) to resolve customer issues.Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.Conduct diagnostic troubleshooting and repair for microcomputer devices.Install hardware and software applications on a myriad of computer devices.
Desired Skills or Experience:
Strong customer service and communication skills (both written and verbal).Excellent interpersonal skills, especially ability to listen and understand what is being described.Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.Experience providing tiers 1 and 2 technical support with hardware and software.Excellent attention to detail.Strong working knowledge of computer terms.Customer service operations experience.
WHAT YOU'LL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science preferred.Required Experience: 1+ years of related experience.Clearance: Active Secret clearance (ability to obtain Top Secret).US Citizenship Required.Ability to lift 30 lbs. of equipment.
GDIT IS YOUR PLACE:
401K with company match.Comprehensive health and wellness packages.Internal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn from.Rest and recharge with paid vacation and holidays.
Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#J-18808-Ljbffr
Location:
USA DC Washington - State Annex 9, 2025 E St NW (DCC071)Full Part/Time:
Full timeJob Req:
RQ185076
Type of Requisition:Regular
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Top Secret
Suitability:Public Trust/Other Required:None
Job Family:SCA
Job Qualifications:Skills:Computer Support, Software Installations, TroubleshootingCertifications:Experience:1 + years of related experienceUS Citizenship Required:Yes
Job Description:Seize your opportunity to make a personal impact as a Personal Computer Support Technician supporting the Department of State. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Personal Computer Support Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Personal Computer Support Technician joining our team to support State Department staff directly throughout the DC and Northern Virginia area.
HOW A PERSONAL COMPUTER SUPPORT TECHNICIAN WILL MAKE AN IMPACT
Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.Analyze, evaluate and test software and hardware in response to issues identified by customer.Support in the planning, installation, security and breakdown in support of standing up new facilities and standing down retired facilities.Mitigate identified security issues.Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.Prepare and maintain activity and progress reports regarding support activities.Act to coordinate activities across support agencies to deliver support service to customer. Manage and track escalations to ensure timely resolution of customer issues.Contribute to identifying improvements in the support of hardware, software or infrastructure related services.Work to meet program service level agreements (SLA's) to resolve customer issues.Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.Conduct diagnostic troubleshooting and repair for microcomputer devices.Install hardware and software applications on a myriad of computer devices.
Desired Skills or Experience:
Strong customer service and communication skills (both written and verbal).Excellent interpersonal skills, especially ability to listen and understand what is being described.Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.Experience providing tiers 1 and 2 technical support with hardware and software.Excellent attention to detail.Strong working knowledge of computer terms.Customer service operations experience.
WHAT YOU'LL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science preferred.Required Experience: 1+ years of related experience.Clearance: Active Secret clearance (ability to obtain Top Secret).US Citizenship Required.Ability to lift 30 lbs. of equipment.
GDIT IS YOUR PLACE:
401K with company match.Comprehensive health and wellness packages.Internal mobility team dedicated to helping you own your career.Professional growth opportunities including paid education and certifications.Cutting-edge technology you can learn from.Rest and recharge with paid vacation and holidays.
Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA DC WashingtonAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.#J-18808-Ljbffr