Infor
Chinese Executive Casino Host - Requisition #495652
Infor, Temecula, California, United States, 92591
GENERAL SUMMARYThe Executive Casino Hosts/Casino Hosts will maintain and expand a portfolio of preferred casino guests by encouraging trip frequency and networking. The host will also use the casino database to track player history and habits and utilize the data to meet sales goals.
FOUR DIAMOND SERVICE AGREEMENTAll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIESMaintain and expand a portfolio of preferred casino guests by encouraging frequency of visits and building relationships.Maintain consistent contact with assigned guests.Exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property, and arrange special requests using established criteria.Assist in the creation of on and off property player development events.Carry out all other related duties as assigned.Interface with the Database Specialist to ensure identified guests receive the proper offers.Actively seek new players through networking.Coordinate complimentary, special services and hospitality for identified guests.Maintain contact and follow up with identified hi-limit players.Interact with the Table Game and Slot Operations supervisory staff to identify and address areas of opportunity and concern.Work with existing customers to increase trip frequency and develop more profitable patrons.Prepare reports on assigned player activities and potential as directed by the Player Development Manager and/or Director.Follow all departmental policies and procedures.Attend to customer needs and issues ensuring that the highest levels of customer service are always maintained.Interact with the Marketing Dept in hosting/planning special events for identified guests.Deliver required sales targets and work effectively as a collaborative team player.Protect the assets of Pechanga Resort & Casino.Other duties as assigned.
ACCOUNTABILITY:
This position does not have supervisory responsibilities.
QUALIFICATIONS AND GUIDELINES
EXPERIENCE/TRAINING/EDUCATION:
Minimum of 3 years as a Casino Host or previous Casino Management level experience. College preferred; previous experience in sales, customer service, hospitality/casino experience or equivalent combination of education and experience is preferred.
COMMUNICATION SKILLS:
This position requires the ability to read, write, and speak English and Chinese.
MATHEMATICAL SKILLS:
This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. This position requires the ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:• Must be able to obtain a Class “A” gaming license.• Must possess and maintain a valid driver’s license.
SKILLS/ABILITIES:• Experience with confidential player development plans, details, and amenity criteria.• Experience with casino player database and hotel property management system.• Experience with complimentary amenities and redemption forms.• Must be outgoing, energetic and capable of interacting with the general public in a highly professional manner.• Ability to work in a stressful environment.• Must be flexible and willing to work nights, weekends and holidays.• Computer literate in Microsoft Word, Excel; knowledge of Access is helpful.
OTHER QUALIFICATIONS:
N/A
DISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Player Development Operations, Temecula, CA 92592
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FOUR DIAMOND SERVICE AGREEMENTAll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
KEY RESPONSIBILITIESMaintain and expand a portfolio of preferred casino guests by encouraging frequency of visits and building relationships.Maintain consistent contact with assigned guests.Exceed sales goals, coordinate complimentary amenities, socialize with assigned guests at events on and off property, and arrange special requests using established criteria.Assist in the creation of on and off property player development events.Carry out all other related duties as assigned.Interface with the Database Specialist to ensure identified guests receive the proper offers.Actively seek new players through networking.Coordinate complimentary, special services and hospitality for identified guests.Maintain contact and follow up with identified hi-limit players.Interact with the Table Game and Slot Operations supervisory staff to identify and address areas of opportunity and concern.Work with existing customers to increase trip frequency and develop more profitable patrons.Prepare reports on assigned player activities and potential as directed by the Player Development Manager and/or Director.Follow all departmental policies and procedures.Attend to customer needs and issues ensuring that the highest levels of customer service are always maintained.Interact with the Marketing Dept in hosting/planning special events for identified guests.Deliver required sales targets and work effectively as a collaborative team player.Protect the assets of Pechanga Resort & Casino.Other duties as assigned.
ACCOUNTABILITY:
This position does not have supervisory responsibilities.
QUALIFICATIONS AND GUIDELINES
EXPERIENCE/TRAINING/EDUCATION:
Minimum of 3 years as a Casino Host or previous Casino Management level experience. College preferred; previous experience in sales, customer service, hospitality/casino experience or equivalent combination of education and experience is preferred.
COMMUNICATION SKILLS:
This position requires the ability to read, write, and speak English and Chinese.
MATHEMATICAL SKILLS:
This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. This position requires the ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:• Must be able to obtain a Class “A” gaming license.• Must possess and maintain a valid driver’s license.
SKILLS/ABILITIES:• Experience with confidential player development plans, details, and amenity criteria.• Experience with casino player database and hotel property management system.• Experience with complimentary amenities and redemption forms.• Must be outgoing, energetic and capable of interacting with the general public in a highly professional manner.• Ability to work in a stressful environment.• Must be flexible and willing to work nights, weekends and holidays.• Computer literate in Microsoft Word, Excel; knowledge of Access is helpful.
OTHER QUALIFICATIONS:
N/A
DISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Player Development Operations, Temecula, CA 92592
#J-18808-Ljbffr