Aloft Arundel Mills BWI Airport
Hotel Assistant General Manager
Aloft Arundel Mills BWI Airport, Hanover, Maryland, United States, 21098
The Aloft & Element Arundel Mill BWI Airport is looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!Responsibilities:
Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas.Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability.Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention.Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met.Qualifications:
Proven customer service experience as a manager; strong guest-focused mentality.Showcase exceptional organizational, communication, and problem-solving skills.You must have previous experience in a manager role overseeing a team, preferably in a hospitality role.A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field.Must have at least 3 or more years of experience in the hospitality field.Marriott experience preferred.
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Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas.Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability.Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention.Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed.Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met.Qualifications:
Proven customer service experience as a manager; strong guest-focused mentality.Showcase exceptional organizational, communication, and problem-solving skills.You must have previous experience in a manager role overseeing a team, preferably in a hospitality role.A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field.Must have at least 3 or more years of experience in the hospitality field.Marriott experience preferred.
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