University of California - San Diego Medical Centers
Front Desk Coordinator - Per Diem - Cardiology - 131854
University of California - San Diego Medical Centers, San Diego, California, United States, 92189
DESCRIPTION
The Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Operate CRT to gain and input information.MINIMUM QUALIFICATIONS
Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.Knowledge of third-party payors including federal, state, and private health plans.Experience updating Registration.Possess problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.Demonstrated computer skills and be able to work between multiple systems during calls.Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.PREFERRED QUALIFICATIONS
Ambulatory experience.Cardiac Clinic experience.SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.Must be able to float between clinics, SCVC, and Hillcrest and main Call Center at Lightwave.Employment is subject to a criminal background check and pre-employment physical.Pay Transparency Act
Annual Full Pay Range: $68,883 - $68,883 (will be prorated if the appointment percentage is less than 100%)Hourly Equivalent: $32.99 - $32.99Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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The Front Desk Coordinator is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Operate CRT to gain and input information.MINIMUM QUALIFICATIONS
Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.Knowledge of third-party payors including federal, state, and private health plans.Experience updating Registration.Possess problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.Demonstrated computer skills and be able to work between multiple systems during calls.Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.PREFERRED QUALIFICATIONS
Ambulatory experience.Cardiac Clinic experience.SPECIAL CONDITIONS
Must be able to work various hours and locations based on business needs.Must be able to float between clinics, SCVC, and Hillcrest and main Call Center at Lightwave.Employment is subject to a criminal background check and pre-employment physical.Pay Transparency Act
Annual Full Pay Range: $68,883 - $68,883 (will be prorated if the appointment percentage is less than 100%)Hourly Equivalent: $32.99 - $32.99Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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