Caesars Entertainment
Assistant Hotel Manager, Caesars and Nobu Hotel (Caesars New Orleans)
Caesars Entertainment, New Orleans, Louisiana, United States, 70123
JOIN A TEAM THAT GOES ALL-IN ON YOU
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS:
Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Fun and Free Team Member Events
Discount Program within Caesars Partner Network
Tuition & Student Loan Debt Repayment Assistance
401k Matching
ABOUT THE ROLE:
We are looking for experienced Assistant Hotel Managers who are passionate about creating memorable experiences for guests to join our new Hotel Front Office Team at Caesars New Orleans! Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024! If you have the skills to provide friendly outstanding hospitality and a welcoming environment for every guest every time, apply today!
The Assistant Hotel Manager is responsible for the daily quality and accuracy of the work produced by the Front Office, Front Services and VIP Team. The highest standards of operation relating to guest satisfaction are to be maintained by the Assistant Hotel Manager in the overall operations of the Hotel Front Operations.
ESSENTIAL JOB FUNCTIONS:
Assists the Hotel Operations Manager to ensure consistent, high-quality service standards are maintained in the Front Desk and Front Services areas.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations to internal and external guests at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
all hotel features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
all room rates, special packages and promotions.
daily house count and expected arrivals/departures.
room availability status for any given day.
scheduled in-house group activities, locations and times.
all hotel and departmental policies and procedures.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
Control all guest room allocations ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
Assist the Front Office Manager in hiring, coaching, terminating and scheduling in accordance with staffing guidelines and labor forecasts.
Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff and Concierge/Butler Staff.
Ensure that the procedures for guest check in and check out are maintained; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within Caesars and Nobu standard time.
Assist staff with their job functions to ensure optimum service to guests.
Assist guests with reporting lost/stolen articles following hotel policy.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages/overages
Late check out charges
Petty cash/paid outs
Adjustments
Posting charges
Making change for guests
Payment methods/processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Review previous night's no shows, verify and ensure billing of such.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for arrival and to report guest concerns.
Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
Provides positive feedback to employees, as well as, corrective feedback to negative actions.
Handles special projects and other job duties as assigned.
Meets the attendance guidelines of the job and adheres to departmental and company policies.
OUR IDEAL CANDIDATE:
The ideal candidate for this role is a dynamic leader with a passion for luxury hospitality and an eye for detail. This individual will contribute to shaping unforgettable guest experiences and drive excellence across the hotel front operations. With a proven track record in managing a team at high-end hotel properties and a commitment to both daily operations and long-term goals, this leader will thrive in a fast-paced, ever-evolving environment while inspiring the hotel team to deliver top-tier service.
Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience.
At least 3 years of hotel supervisory or management experience within an upscale, lifestyle, or luxury property with direct oversight of hotel front office, front services and VIP luxury experiences.
At least 2 years of previous guest service experience required, with an emphasis in the hospitality industry preferred.
Excellent guest service, strategic, analytical skills with strong quantitative and qualitative skills.
Previous experience working with Opera, Infor, REX, and/or LMS is a plus.
Proven track record of motivating a team to deliver luxury service and handling guest conflicts.
Have interpersonal skills to partner effectively with all business contacts.
Able to effectively communicate in English, in both written and oral forms.
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices.
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
Knowledge of additional language(s) preferred.
Must be customer service oriented and have excellent hospitality skills.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
A FEW MORE THINGS:
Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.
Must be able to respond calmly when handling guests and employee conflicts.
Must be able to speak, write, and understand English.
Must be able to work flexible hours, including evenings, weekends and holidays.
Ability to motivate others to deliver great service with special attention on the details of player visits, the urgency of service recovery and service quality.
Must have excellent interpersonal and employee relations skills.
Fast paced environment, multiple tasks to be handled under time constraint.
Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest opportunities in a timely manner.
Must be able to tolerate areas containing secondhand smoke.
Must be able to lift and carry 10 pounds.
Must be able to respond calmly when handling guests and employee conflicts.
Must be able to stoop and bend, as well as lift to 80 pounds, and push rolling carts up to 200 pounds.
Must be able to tolerate areas containing second-hand smoke.
Must have visual and auditory range for immediate area to fulfill functions of job and communicate needs/requirements with others.
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
Must have manual dexterity to operate all office equipment.
Must be able to recognize and respond to individuals with questions.
Must be able to maneuver around office and entire property.
GAMING PERMIT: NOT REQUIRED
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
#J-18808-Ljbffr
Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!
BENEFITS:
Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Fun and Free Team Member Events
Discount Program within Caesars Partner Network
Tuition & Student Loan Debt Repayment Assistance
401k Matching
ABOUT THE ROLE:
We are looking for experienced Assistant Hotel Managers who are passionate about creating memorable experiences for guests to join our new Hotel Front Office Team at Caesars New Orleans! Our brand-new hotel tower, Caesars and Nobu Hotel, will open early Fall 2024! If you have the skills to provide friendly outstanding hospitality and a welcoming environment for every guest every time, apply today!
The Assistant Hotel Manager is responsible for the daily quality and accuracy of the work produced by the Front Office, Front Services and VIP Team. The highest standards of operation relating to guest satisfaction are to be maintained by the Assistant Hotel Manager in the overall operations of the Hotel Front Operations.
ESSENTIAL JOB FUNCTIONS:
Assists the Hotel Operations Manager to ensure consistent, high-quality service standards are maintained in the Front Desk and Front Services areas.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations to internal and external guests at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
all hotel features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
all room rates, special packages and promotions.
daily house count and expected arrivals/departures.
room availability status for any given day.
scheduled in-house group activities, locations and times.
all hotel and departmental policies and procedures.
Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff is knowledgeable on such.
Control all guest room allocations ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
Assist the Front Office Manager in hiring, coaching, terminating and scheduling in accordance with staffing guidelines and labor forecasts.
Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff and Concierge/Butler Staff.
Ensure that the procedures for guest check in and check out are maintained; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within Caesars and Nobu standard time.
Assist staff with their job functions to ensure optimum service to guests.
Assist guests with reporting lost/stolen articles following hotel policy.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
Contracted banks
Shortages/overages
Late check out charges
Petty cash/paid outs
Adjustments
Posting charges
Making change for guests
Payment methods/processing
Settling accounts
Closing reports
Cashier reports
Balancing receipts
Dropping receipts
Securing banks
Review previous night's no shows, verify and ensure billing of such.
Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for arrival and to report guest concerns.
Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
Provides positive feedback to employees, as well as, corrective feedback to negative actions.
Handles special projects and other job duties as assigned.
Meets the attendance guidelines of the job and adheres to departmental and company policies.
OUR IDEAL CANDIDATE:
The ideal candidate for this role is a dynamic leader with a passion for luxury hospitality and an eye for detail. This individual will contribute to shaping unforgettable guest experiences and drive excellence across the hotel front operations. With a proven track record in managing a team at high-end hotel properties and a commitment to both daily operations and long-term goals, this leader will thrive in a fast-paced, ever-evolving environment while inspiring the hotel team to deliver top-tier service.
Bachelor's degree in Hotel Management, Business Administration, or related field or equivalent education and experience.
At least 3 years of hotel supervisory or management experience within an upscale, lifestyle, or luxury property with direct oversight of hotel front office, front services and VIP luxury experiences.
At least 2 years of previous guest service experience required, with an emphasis in the hospitality industry preferred.
Excellent guest service, strategic, analytical skills with strong quantitative and qualitative skills.
Previous experience working with Opera, Infor, REX, and/or LMS is a plus.
Proven track record of motivating a team to deliver luxury service and handling guest conflicts.
Have interpersonal skills to partner effectively with all business contacts.
Able to effectively communicate in English, in both written and oral forms.
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices.
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing.
Knowledge of additional language(s) preferred.
Must be customer service oriented and have excellent hospitality skills.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
A FEW MORE THINGS:
Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.
Must be able to respond calmly when handling guests and employee conflicts.
Must be able to speak, write, and understand English.
Must be able to work flexible hours, including evenings, weekends and holidays.
Ability to motivate others to deliver great service with special attention on the details of player visits, the urgency of service recovery and service quality.
Must have excellent interpersonal and employee relations skills.
Fast paced environment, multiple tasks to be handled under time constraint.
Must be able to handle a heavy business volume, and sensitive situations relating to team member, candidate, and guest opportunities in a timely manner.
Must be able to tolerate areas containing secondhand smoke.
Must be able to lift and carry 10 pounds.
Must be able to respond calmly when handling guests and employee conflicts.
Must be able to stoop and bend, as well as lift to 80 pounds, and push rolling carts up to 200 pounds.
Must be able to tolerate areas containing second-hand smoke.
Must have visual and auditory range for immediate area to fulfill functions of job and communicate needs/requirements with others.
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job.
Must have manual dexterity to operate all office equipment.
Must be able to recognize and respond to individuals with questions.
Must be able to maneuver around office and entire property.
GAMING PERMIT: NOT REQUIRED
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.
Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
#J-18808-Ljbffr