Minnesota League of Credit Unions
Member Services Representative (Senior Teller or Teller)
Minnesota League of Credit Unions, Minneapolis, Minnesota, United States, 55400
Member Services Representative (Senior Teller or Teller)
Essential Duties of the Member Services Representative-Always deliver superior service to the members. Present a positive, efficient, and professional front-line attitude. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy. Comply with all state and federal regulations related to credit union operations.Educate and inform members on all credit union products and services. Refers and/or cross sells credit union products and services. Perform outbound solicitation calls when requested.Perform member account maintenance functions including closures, personal and account data changes, and account openings.Promptly answer telephone inquiries and forward calls to appropriate personnel as required.Possess and maintain knowledge of all credit union products, services, policies, and procedures.Excellent verbal and written communication with supervisors, co-workers, and members.Accurately and efficiently complete all member or account related forms and forward to appropriate department for action and/or filing.Must be available to travel to selected outreach locations as requested by management.Promote teamwork by assisting others with work when needed or when own work is completed.Assist in special projects or other assignments as requested by a supervisor.Actively educate and inform members on all credit union products and actively cross-sell all products/services. Identify potential lending business through the thorough review of the member’s credit report.Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.Assist member(s) with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures.Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and other accounts.Assist members with the loan application process including but not limited to the gathering of background information on the member, pulling credit reports and printing summary screens.Maintain usage proficiency on all member-related third-party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, ATM/Debit card ordering and maintenance, account, and identity verification, etc.Assist with the daily opening/closing of the office as necessary.Performs other duties as assigned by management team.Reasonable Accommodation and Equal OpportunityCompany is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.How To Apply:To submit a resume or to request additional information on the application process, or to request reasonable accommodation in completing an application for this position, please contact us at:
Projects@AriseCCU.orgPlease also visit us online at:
www.AriseCCU.org
#J-18808-Ljbffr
Essential Duties of the Member Services Representative-Always deliver superior service to the members. Present a positive, efficient, and professional front-line attitude. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy. Comply with all state and federal regulations related to credit union operations.Educate and inform members on all credit union products and services. Refers and/or cross sells credit union products and services. Perform outbound solicitation calls when requested.Perform member account maintenance functions including closures, personal and account data changes, and account openings.Promptly answer telephone inquiries and forward calls to appropriate personnel as required.Possess and maintain knowledge of all credit union products, services, policies, and procedures.Excellent verbal and written communication with supervisors, co-workers, and members.Accurately and efficiently complete all member or account related forms and forward to appropriate department for action and/or filing.Must be available to travel to selected outreach locations as requested by management.Promote teamwork by assisting others with work when needed or when own work is completed.Assist in special projects or other assignments as requested by a supervisor.Actively educate and inform members on all credit union products and actively cross-sell all products/services. Identify potential lending business through the thorough review of the member’s credit report.Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.Assist member(s) with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures.Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and other accounts.Assist members with the loan application process including but not limited to the gathering of background information on the member, pulling credit reports and printing summary screens.Maintain usage proficiency on all member-related third-party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, ATM/Debit card ordering and maintenance, account, and identity verification, etc.Assist with the daily opening/closing of the office as necessary.Performs other duties as assigned by management team.Reasonable Accommodation and Equal OpportunityCompany is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Company is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.How To Apply:To submit a resume or to request additional information on the application process, or to request reasonable accommodation in completing an application for this position, please contact us at:
Projects@AriseCCU.orgPlease also visit us online at:
www.AriseCCU.org
#J-18808-Ljbffr