Four Seasons Hotels Ltd
Assistant Front Office Manager
Four Seasons Hotels Ltd, Fort Lauderdale, Florida, us, 33336
Assistant Front Office Manager
Assistant Front Office ManagerAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
About the role:
The
Hotel Assistant Manager
oversees the front office staff and manages all functions of the Front Desk. Ensures communications and follow-up on any problems, guest requests or special requirements. Monitor employees’ activities to assure that standards are being met, staff is being supported and guest needs are being met.
What you will do:
Oversees the Front Desk operations and acts as the manager on duty in the hotel.
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
Assists with the talent acquisition, training, supervising and performance management of the Front Office team.
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Finance Management.
What you bring:
At least
1
year of
Supervisory or Assistant Management
experience in a luxury hotel or resort. Previous Rooms Division/Front Office experience required. Multiple divisional experience preferred.
Proven leadership and management skills.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of
front office and housekeeping operations.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of
Opera
preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
Schedule & Hours:
Full-Time
Assistant Department Head
This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, overnights, and holidays.
Miscellaneous:
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr
Assistant Front Office ManagerAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location:
Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
About the role:
The
Hotel Assistant Manager
oversees the front office staff and manages all functions of the Front Desk. Ensures communications and follow-up on any problems, guest requests or special requirements. Monitor employees’ activities to assure that standards are being met, staff is being supported and guest needs are being met.
What you will do:
Oversees the Front Desk operations and acts as the manager on duty in the hotel.
Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
Assists with the talent acquisition, training, supervising and performance management of the Front Office team.
Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Finance Management.
What you bring:
At least
1
year of
Supervisory or Assistant Management
experience in a luxury hotel or resort. Previous Rooms Division/Front Office experience required. Multiple divisional experience preferred.
Proven leadership and management skills.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of
front office and housekeeping operations.
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of
Opera
preferred/is a plus.
Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
Schedule & Hours:
Full-Time
Assistant Department Head
This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, overnights, and holidays.
Miscellaneous:
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr