Delaware Nation Industries
End User Support Technician
Delaware Nation Industries, Washington, District of Columbia, us, 20022
Overview:
Delaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking an IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.Responsibilities:Perform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findings.Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR).Track and execute warranties for asset maintenance.Perform equipment installation and relocation.Assist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO).Identify required spare parts and maintain inventory of spares.Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirements.Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.).Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates.Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments.Attend internal unit required training sessions and meetings.Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements. Perform/maintain change control and associated documentation.Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents.Qualifications:MUST BE A US CITIZENActive TS/SCI security clearance required - MUST HAVE ALREADYTwo (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day.Minimum of 4 years' experience in maintenance, technical, logistics, and life cycle support.Experience with Remedy, Seibel or Service Now ticketing systems.Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC.Ability to lift equipment weighing up to 70 pounds.Valid driver’s license and POV for local travel requirements.Job Type:
Full-timePay:
$95,000.00 - $103,000.00 per yearBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):Are you a US Citizen?Security clearance:Top Secret (Required)Work Location:
In person
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Delaware Nation Industries (DNI) is a Federally Recognized Tribal Entity and IT Services Firm. DNI is currently seeking an IT End User Support to join our team on our JWICS IT Services Support contract. We are currently providing IT/Network support to the ACC, 690th Intelligence Support Squadron.Responsibilities:Perform all hardware maintenance duties and have the ability to operate automated diagnostics systems and to interpret findings.Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs or as defined by the Contracting Officer Representative (COR).Track and execute warranties for asset maintenance.Perform equipment installation and relocation.Assist Government with equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO).Identify required spare parts and maintain inventory of spares.Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and US Space Force (USSF) requirements.Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.).Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates.Perform site surveys for new installations or reconfigurations as directed by the COR via projects and/or task assignments.Attend internal unit required training sessions and meetings.Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements. Perform/maintain change control and associated documentation.Provide Tier II/III support to the AF JWICS Enterprise Service Desk (ESD)/East CONUS-Enterprise Service Center (EC-ESC) to include: desktop imaging, managing Active Directory contents (accounts, groups, etc.) using DRA, and manage Org share contents.Qualifications:MUST BE A US CITIZENActive TS/SCI security clearance required - MUST HAVE ALREADYTwo (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years.Must possess and maintain at least an Information Assurance Technical (IAT) Level I Certification in compliance with DOD Directive 8570.1 prior to the first duty day.Minimum of 4 years' experience in maintenance, technical, logistics, and life cycle support.Experience with Remedy, Seibel or Service Now ticketing systems.Knowledge of Networking, Windows 10 OS, HP and Dell workstations, Cisco/Tandberg VTC.Ability to lift equipment weighing up to 70 pounds.Valid driver’s license and POV for local travel requirements.Job Type:
Full-timePay:
$95,000.00 - $103,000.00 per yearBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayApplication Question(s):Are you a US Citizen?Security clearance:Top Secret (Required)Work Location:
In person
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