PayPal
Sr. Content Designer, Personalization
PayPal, Scottsdale, Arizona, us, 85261
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission. Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world. Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences.
Key Responsibilities:
Drive the definition of a clear and actionable strategic direction for content.
Develop a content system that allows for individual personalization on a global level.
Write content that is on tone, communicating in a modern, fresh way that engenders trust.
Working with your design and user research partners, develop a deep understanding of our customer segments and advocate for their needs throughout the product development process.
Use data and customer feedback to measure the effectiveness of the content strategy and pivot as needed in real time.
Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.
Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.
Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.
Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers.
Qualifications:
3+ years of experience writing product content and designing experiences.
Prior experience with content systems and writing for personalization frameworks.
You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis.
You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.
You have a track record of positioning content as an engagement tool that transforms customer relationships.
You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships.
Experience in financial services, payments, B2B or B2C e-commerce preferred.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit
https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
#J-18808-Ljbffr
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
We are on a mission to revolutionize commerce globally by connecting consumers and merchants with personalized shopping experiences and we are seeking two highly motivated content professionals to join our Foundations UX team to drive this mission. Working cross functionally, you will help shape the next generation of experiences at PayPal impacting over 400+ million consumers and 30+ million merchants around the world. Focused on personalization, you will build a content system that supports personalized global experiences across our shopping and checkout experiences.
Key Responsibilities:
Drive the definition of a clear and actionable strategic direction for content.
Develop a content system that allows for individual personalization on a global level.
Write content that is on tone, communicating in a modern, fresh way that engenders trust.
Working with your design and user research partners, develop a deep understanding of our customer segments and advocate for their needs throughout the product development process.
Use data and customer feedback to measure the effectiveness of the content strategy and pivot as needed in real time.
Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale.
Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.
Be an arbiter of best practices in grammar, messaging, terminology, writing, and style.
Reach across disciplines and departments to demonstrate how content can be used to create lasting and meaningful relationships with our customers.
Qualifications:
3+ years of experience writing product content and designing experiences.
Prior experience with content systems and writing for personalization frameworks.
You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis.
You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products.
You have a track record of positioning content as an engagement tool that transforms customer relationships.
You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships.
Experience in financial services, payments, B2B or B2C e-commerce preferred.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit
https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit
https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
#J-18808-Ljbffr