Western Digital Capital
C-Suite IT Executive Support Technician
Western Digital Capital, Milpitas, California, United States, 95035
Job Type (exemption status): Non-Exempt position - Please see related compensation & benefits details belowSalary Range: 0.00-0.00Business Function: Desktop SupportCompany Description
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.Job Description
Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide IT services to C-Level Leadership and their direct staff.Establish trust and confidence with C-level executives and their direct staff.Function as Team Lead for daily operations delivering IT Services for support and events.Understand the unique needs of C-Level users, develop actions to deliver the experience.Partner and facilitate action items with the broader IT Enterprise Service Organizations.Work and collaborate in a world class team of C-Suite Technicians and Professionals.Develop, author, and revise standard operating procedures for C-Suite IT.Flexible with work hours to accommodate core and off hour events.Ability to operate and travel (domestic and international) between different sites and locations.Qualifications
REQUIRED:TechnicalAdept at assessing a situation for severity, urgency and responding appropriately.Proven efficiency at implementing working and lasting solutions to technical problems.Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.Can quickly learn and understand modern and current technologies to deliver effective solutions.Ability to develop the needed IT Solutions to deliver an executive event.Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware.Broad working knowledge of networking, storage, and server technologies.Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW.SoftExceptionally responsive and customer service and satisfaction oriented.Superior written and verbal communication skills.Confident and respectful presence.Can retain composure under high stress and critical situations.Ability to gauge clients to determine the appropriate amount of interaction when providing service.Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.Self-motivated and task oriented.PREFERRED:4+ years of experience in an IT support position working in a large corporate environment.3+ years working as dedicated support for C-Level Leaders and their staff.2+ years working in a role that requires effective interpersonal communication skills.Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings).Served as the primary technician for a CEO or member of the Executive Leadership Team.Held positions as the Sr. or primary systems/service administrator for an Enterprise Service.Served as a team lead for an operation of 3+ desktop support technicians.Technical certifications a plus.Additional Information
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion, sex, gender, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, genetic information, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request.#LI-AJ1Compensation & Benefits DetailsAn employee’s pay position within the salary range may be based on several factors including relevant education, qualifications, certifications, experience, skills, ability, knowledge of the job, performance, contribution, results, geographic location, shift, internal and external equity, and business and organizational needs.The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. This range may be modified in the future.If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws.You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; and other voluntary benefit programs.
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At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.Job Description
Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide IT services to C-Level Leadership and their direct staff.Establish trust and confidence with C-level executives and their direct staff.Function as Team Lead for daily operations delivering IT Services for support and events.Understand the unique needs of C-Level users, develop actions to deliver the experience.Partner and facilitate action items with the broader IT Enterprise Service Organizations.Work and collaborate in a world class team of C-Suite Technicians and Professionals.Develop, author, and revise standard operating procedures for C-Suite IT.Flexible with work hours to accommodate core and off hour events.Ability to operate and travel (domestic and international) between different sites and locations.Qualifications
REQUIRED:TechnicalAdept at assessing a situation for severity, urgency and responding appropriately.Proven efficiency at implementing working and lasting solutions to technical problems.Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.Can quickly learn and understand modern and current technologies to deliver effective solutions.Ability to develop the needed IT Solutions to deliver an executive event.Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware.Broad working knowledge of networking, storage, and server technologies.Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW.SoftExceptionally responsive and customer service and satisfaction oriented.Superior written and verbal communication skills.Confident and respectful presence.Can retain composure under high stress and critical situations.Ability to gauge clients to determine the appropriate amount of interaction when providing service.Adept at determining severity and urgency of a given situation to properly prioritize and address multiple situations in sequence of criticality.Skilled at adapting to and managing a wide range of personalities and temperaments to stabilize critical incidents and situations.Self-motivated and task oriented.PREFERRED:4+ years of experience in an IT support position working in a large corporate environment.3+ years working as dedicated support for C-Level Leaders and their staff.2+ years working in a role that requires effective interpersonal communication skills.Experience supporting major Executive events (i.e.: Quarterly Earnings Calls, Board of Directors Meetings, and Global All Hands Meetings).Served as the primary technician for a CEO or member of the Executive Leadership Team.Held positions as the Sr. or primary systems/service administrator for an Enterprise Service.Served as a team lead for an operation of 3+ desktop support technicians.Technical certifications a plus.Additional Information
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion, sex, gender, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, genetic information, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request.#LI-AJ1Compensation & Benefits DetailsAn employee’s pay position within the salary range may be based on several factors including relevant education, qualifications, certifications, experience, skills, ability, knowledge of the job, performance, contribution, results, geographic location, shift, internal and external equity, and business and organizational needs.The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. This range may be modified in the future.If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws.You will be eligible to participate in Western Digital’s Short-Term Incentive (STI) Plan, which provides incentive awards based on Company and individual performance.We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; and other voluntary benefit programs.
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