Sage Restaurant Group
Server
Sage Restaurant Group, Santa Monica, California, United States, 90403
Sage Hospitality Group is set to hire a service-focused
Server
to join The Surfing Fox team in providing exceptional guest experiences at The Pierside Santa Monica.Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach hotel is an inviting destination for your Southern California getaways. Guests feel at home in beautifully decorated rooms and suites with ocean views and modern amenities.Job OverviewUnder general supervision, provides prompt and courteous food service to restaurant customers.ResponsibilitiesGreets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.Maintains cleanliness standards in restaurant, waitstation and kitchen service area to satisfy state and local health board requirements.Controls allocated guest checks by following established check-use procedures and documenting all required information as the customer's order is taken and processed.Receives proper payment from guests and ensures accuracy of guest checks and method of payment.Attends all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.Presents a clean and professional appearance at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Performs other duties as assigned, requested or deemed necessary by management.QualificationsEducation/Formal TrainingHigh school education or equivalent.ExperiencePrevious experience in a similar position of 3 months or longer.Knowledge/SkillsMust have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.Must know standard cash-handling procedures.Must be fluent in oral and written English.Must have vision ability to clearly see detailed guest checks and written instructions.Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.Continuous standing - during preparation, during service hours or during expediting.Must have moderate hearing to hear customers, supervisors, and communicate with other staff.Must have excellent vision to see that product is prepared appropriately.Must have moderate comprehension and literacy to read use records and all special requests.Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.Health savings and flexible spending accounts, Basic Life and AD&D insurance, Paid time off for vacation, sick time, and holidays, Eligible to participate in the Company’s 401(k) program with employer matching, Employee Assistance Program, Tuition Reimbursement, Great discounts on Hotels, Restaurants, and much more, Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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Server
to join The Surfing Fox team in providing exceptional guest experiences at The Pierside Santa Monica.Located directly across from the Pacific Park Ferris wheel on Santa Monica Pier, our Santa Monica Beach hotel is an inviting destination for your Southern California getaways. Guests feel at home in beautifully decorated rooms and suites with ocean views and modern amenities.Job OverviewUnder general supervision, provides prompt and courteous food service to restaurant customers.ResponsibilitiesGreets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.Maintains cleanliness standards in restaurant, waitstation and kitchen service area to satisfy state and local health board requirements.Controls allocated guest checks by following established check-use procedures and documenting all required information as the customer's order is taken and processed.Receives proper payment from guests and ensures accuracy of guest checks and method of payment.Attends all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information.Presents a clean and professional appearance at all times.Maintains a friendly, cheerful and courteous demeanor at all times.Performs other duties as assigned, requested or deemed necessary by management.QualificationsEducation/Formal TrainingHigh school education or equivalent.ExperiencePrevious experience in a similar position of 3 months or longer.Knowledge/SkillsMust have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.Must know standard cash-handling procedures.Must be fluent in oral and written English.Must have vision ability to clearly see detailed guest checks and written instructions.Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.Mobility - full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.Continuous standing - during preparation, during service hours or during expediting.Must have moderate hearing to hear customers, supervisors, and communicate with other staff.Must have excellent vision to see that product is prepared appropriately.Must have moderate comprehension and literacy to read use records and all special requests.Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.Health savings and flexible spending accounts, Basic Life and AD&D insurance, Paid time off for vacation, sick time, and holidays, Eligible to participate in the Company’s 401(k) program with employer matching, Employee Assistance Program, Tuition Reimbursement, Great discounts on Hotels, Restaurants, and much more, Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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