Canon U.S.A., Inc.
Field Support Representative II
Canon U.S.A., Inc., Boston, Massachusetts, us, 02298
Field Support Representative II
Job Locations:
US-MA-BOSTONRequisition ID:
2024-18657# of Openings:
1Category:
Customer Service/SupportPosition Type:
Regular Full-TimeFixed Salary:
USD $22.00/Hr.Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).NOTE:
This position requires heavy travel (up to 75%), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.Responsibilities
CUSTOMER SERVICE
Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.MAIL/PACKAGES/POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.Log outgoing and incoming items as required and review for accuracy/completeness.In some locations, may be required to walk and/or deliver by transportation any legal package in a timely manner.SUPPLIES/COPYING/FAXING/ADMINISTRATION
Organize and distribute supplies to client.Verify and log orders upon delivery.Monitor inventory of copy supplies, stock paper and toner.Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.Estimate runtime on small to medium photocopy jobs.Check all copies produced for quality and accuracy.May provide minor maintenance of photocopy machine.Operate facsimile machines; send and receive facsimiles.Perform other administrative duties as needed.Learn new features and functionalities of copying machines and other equipment as introduced.ADDITIONAL RESPONSIBILITIES
Set up and maintain client's kitchen areas and conference rooms.Provide reception work such as answering telephones and greeting visitors.Move boxes, supplies or furniture; replace light bulbs.May be requested to perform document scanning.Qualifications
High school diploma or equivalent1-3 years' experience working in a mailroom or professional office environment.Capable of performing the basic job functions under general direction.Basic knowledge of metering, weighting, logging and other shipping procedures.Basic computer skills required.Excellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDS/ WORKING CONDITIONS
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.May lift and/or move up to 50lbs.What We Offer:Competitive pay & benefits!Comprehensive training and development programs.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr
Job Locations:
US-MA-BOSTONRequisition ID:
2024-18657# of Openings:
1Category:
Customer Service/SupportPosition Type:
Regular Full-TimeFixed Salary:
USD $22.00/Hr.Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).NOTE:
This position requires heavy travel (up to 75%), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.Responsibilities
CUSTOMER SERVICE
Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.MAIL/PACKAGES/POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.Log outgoing and incoming items as required and review for accuracy/completeness.In some locations, may be required to walk and/or deliver by transportation any legal package in a timely manner.SUPPLIES/COPYING/FAXING/ADMINISTRATION
Organize and distribute supplies to client.Verify and log orders upon delivery.Monitor inventory of copy supplies, stock paper and toner.Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.Estimate runtime on small to medium photocopy jobs.Check all copies produced for quality and accuracy.May provide minor maintenance of photocopy machine.Operate facsimile machines; send and receive facsimiles.Perform other administrative duties as needed.Learn new features and functionalities of copying machines and other equipment as introduced.ADDITIONAL RESPONSIBILITIES
Set up and maintain client's kitchen areas and conference rooms.Provide reception work such as answering telephones and greeting visitors.Move boxes, supplies or furniture; replace light bulbs.May be requested to perform document scanning.Qualifications
High school diploma or equivalent1-3 years' experience working in a mailroom or professional office environment.Capable of performing the basic job functions under general direction.Basic knowledge of metering, weighting, logging and other shipping procedures.Basic computer skills required.Excellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPHYSICAL DEMANDS/ WORKING CONDITIONS
Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.May lift and/or move up to 50lbs.What We Offer:Competitive pay & benefits!Comprehensive training and development programs.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Connect With Us!
Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr