DHL Global Forwarding
Air Import Gateway Agent
DHL Global Forwarding, Miami, Florida, us, 33222
Job Title:
Air Import Gateway Operations SpecialistJob Location:
Miami, FLDHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.As an
Air Import Gateway Operations Specialist , you will be responsible for the movement of our customer's air export shipments by performing activities in the Miami gateway operations.Key Responsibilities:Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.Build customer relationships by responding to customer communications via email, fax, and mail.Work with air and ground transportation partners to handle shipments.Receive and track purchase orders from Importers/Overseas offices for pending air shipments.Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.Answer all customer inquiries in accordance with the Customer Service Policy standards.Further increase customer satisfaction and business share through proactive and regular contact.Communicate with and ensure release of the freight from air carriers.Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.Setup and coordinate deliveries to the customer.Handle and manage all customer contact at file level regarding exceptions.Additional projects as directed.Skills / Requirements:1+ years of experience in freight forwarding industry, air import experience preferred.Cargo Wise systems knowledge is a plus.Exceptional customer service skills.Detail oriented and strong follow-up skills.Proficient with Microsoft Office (Word, Excel, Outlook).Benefits:Total Compensation Package:
We offer a competitive base salary.401(k) with a match:
Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.Stock Purchase Plan:
Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.Medical:
We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.Vision:
Optional coverage for eye exams, frames, and contact lenses.Dental:
Optional coverage for preventative, major, and basic dental services.Holiday / Paid Time Off:
The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days.Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.DHL Global Forwarding is an equal opportunity employer.
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Air Import Gateway Operations SpecialistJob Location:
Miami, FLDHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor.As an
Air Import Gateway Operations Specialist , you will be responsible for the movement of our customer's air export shipments by performing activities in the Miami gateway operations.Key Responsibilities:Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.Build customer relationships by responding to customer communications via email, fax, and mail.Work with air and ground transportation partners to handle shipments.Receive and track purchase orders from Importers/Overseas offices for pending air shipments.Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.Answer all customer inquiries in accordance with the Customer Service Policy standards.Further increase customer satisfaction and business share through proactive and regular contact.Communicate with and ensure release of the freight from air carriers.Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.Setup and coordinate deliveries to the customer.Handle and manage all customer contact at file level regarding exceptions.Additional projects as directed.Skills / Requirements:1+ years of experience in freight forwarding industry, air import experience preferred.Cargo Wise systems knowledge is a plus.Exceptional customer service skills.Detail oriented and strong follow-up skills.Proficient with Microsoft Office (Word, Excel, Outlook).Benefits:Total Compensation Package:
We offer a competitive base salary.401(k) with a match:
Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.Stock Purchase Plan:
Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.Medical:
We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.Vision:
Optional coverage for eye exams, frames, and contact lenses.Dental:
Optional coverage for preventative, major, and basic dental services.Holiday / Paid Time Off:
The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days.Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.DHL Global Forwarding is an equal opportunity employer.
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