Neiman Marcus Group, Inc.
Beauty Sales Lead - Palo Alto
Neiman Marcus Group, Inc., Palo Alto, California, United States, 94306
Four luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us.NMG Job Description – Sales Lead, Sales Experience
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.Your Role
As the Sales Lead, you deliver a luxury client experience by coaching Client Advisors in partnership with the Sales Manager. You effectively implement the business priorities and objectives while maintaining the highest merchandising standards. In this role, you report to the Sales Manager and work within a Neiman Marcus retail store location.What You’ll Do
People
Communicates expectations, provides floor supervision to associate behaviors, and reinforces accountability for performance and productivity.In partnership with the Sales Manager, facilitates ongoing Associate Performance Management, career development, coaching and feedback discussions.Coordinates with Sales Manager to manage Associate scheduling and floor coverage while considering Associate schedules (e.g. breaks, time off) with sensitivity to time off, promotional calendar, and business needs.Ensures an inclusive culture by creating a safe work environment, monitoring compliance to policies, and reinforcement of NMG people programs and values.Customer Experience
Champion NMG culture and values, and manage team to create a friendly, welcoming atmosphere where we are delivering luxury every day.Role model and oversee exceptional service and client experience building skills.Execute all client experience strategies in-store in partnership with the Sales Manager and Store Leadership to achieve strategic goals.Maintain and model positive and productive relationships with brand partners, customers, merchants, etc.Business Ownership
Actively maintains selling floor standards, processes new receipts, replenishes stock, completes contest entry and supports stockroom organization.Drives towards the achievement of maximum sales growth in line with company vision in partnership with other functional leads for department.What You Bring
3-4 years of retail and/or customer service supervisory experience.Strong attention to detail.Proven track record achieving business results.Excellent oral and written communication skills."Win together" mentality.Basic proficiency with MS Office Product Suite, advanced proficiency preferred.Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:Medical, Dental, Vision BenefitsDisability BenefitsPaid Parental Leave, Paid Family Leave, and Adoption SupportPaid Time OffRetirement Savings Plan (401K) and Life InsuranceFinancial SolutionsNMG Associates Core Discount of 30%Personal and Professional Development OpportunitiesFor more information, please click “Our Benefits” section on our career site or reference the link here:
https://www.neimanmarcusgroup.com/benefitsAbout Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.Additional Information
Posting Date: Sep 26, 2024Overtime Status: Non-exemptApplication Deadline: Applications are accepted on an ongoing basis
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We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us.NMG Job Description – Sales Lead, Sales Experience
Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.Your Role
As the Sales Lead, you deliver a luxury client experience by coaching Client Advisors in partnership with the Sales Manager. You effectively implement the business priorities and objectives while maintaining the highest merchandising standards. In this role, you report to the Sales Manager and work within a Neiman Marcus retail store location.What You’ll Do
People
Communicates expectations, provides floor supervision to associate behaviors, and reinforces accountability for performance and productivity.In partnership with the Sales Manager, facilitates ongoing Associate Performance Management, career development, coaching and feedback discussions.Coordinates with Sales Manager to manage Associate scheduling and floor coverage while considering Associate schedules (e.g. breaks, time off) with sensitivity to time off, promotional calendar, and business needs.Ensures an inclusive culture by creating a safe work environment, monitoring compliance to policies, and reinforcement of NMG people programs and values.Customer Experience
Champion NMG culture and values, and manage team to create a friendly, welcoming atmosphere where we are delivering luxury every day.Role model and oversee exceptional service and client experience building skills.Execute all client experience strategies in-store in partnership with the Sales Manager and Store Leadership to achieve strategic goals.Maintain and model positive and productive relationships with brand partners, customers, merchants, etc.Business Ownership
Actively maintains selling floor standards, processes new receipts, replenishes stock, completes contest entry and supports stockroom organization.Drives towards the achievement of maximum sales growth in line with company vision in partnership with other functional leads for department.What You Bring
3-4 years of retail and/or customer service supervisory experience.Strong attention to detail.Proven track record achieving business results.Excellent oral and written communication skills."Win together" mentality.Basic proficiency with MS Office Product Suite, advanced proficiency preferred.Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:Medical, Dental, Vision BenefitsDisability BenefitsPaid Parental Leave, Paid Family Leave, and Adoption SupportPaid Time OffRetirement Savings Plan (401K) and Life InsuranceFinancial SolutionsNMG Associates Core Discount of 30%Personal and Professional Development OpportunitiesFor more information, please click “Our Benefits” section on our career site or reference the link here:
https://www.neimanmarcusgroup.com/benefitsAbout Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.Additional Information
Posting Date: Sep 26, 2024Overtime Status: Non-exemptApplication Deadline: Applications are accepted on an ongoing basis
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