Counter Manager - Nordstrom Fashion Valley - San Diego, CA

About Westman AtelierA new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrityBalancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge scienceAbout Our FounderGucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.Position SummaryWestman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter. This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.

Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.Responsibilities:Sales & ServiceAchieve required retail sales targets as communicated by the line manager; lead team by exampleClosely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growthLink sell to help grow Items Per Transaction and Average Basket ValueDrive animation and events on counterDeliver excellence in execution of the Westman Atelier service standards beyond the in-store experienceProduct & ArtistryDemonstrate excellent makeup skills, fitting with the unique Westman Atelier product applicationDemonstrate excellent product knowledge to drive customer acquisitionEnsure all educational information is used and initiatives are correctly implemented and followed upAttend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education TeamOperationsMaintain high standards of time keeping at counter and resolve discrepancies immediatelyEnsure excellent VM standards are maintained at counter; regularly clean and restock as neededManage store expenses within budget guidelinesRaise operational issues for resolution in a timely mannerCommunicationCommunicate weekly + monthly sales reports and overview, store updates and business performance to line managerCommunicate regularly and effectively with in-store staff and keep them informed on all actions/eventsBuild an effective work partnership with the in-store category managers and deliver trends, insights, and critical business informationOversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishmentsRequirements:2-4 years of beauty/ skin care sales experience; degree or certification in similar capacity, a plusAt least one year of management experience leading high performing teamsDemonstrated ability to deliver excellent service to drive KPIsExceptional interpersonal & communication skillsAbility to handle customer matters positively and proactively in a fast-paced environmentAbility to adhere to personal grooming guidelines presented by Westman Atelier for NordstromCompetitive drive entrepreneurial spirit

#J-18808-Ljbffr