Daikin Group
Branch Manager Trainee
Daikin Group, Kansas City, Missouri, United States, 64101
Job Category : Distribution & Branch OperationsRequisition Number : BRANC004671Apply nowPosted: September 23, 2024Full-TimeLocations
Showing 1 locationThe Branch Manager Trainee’s Responsibilities include taking direction from multiple sources to learn all aspects of the branch operations and branch manager position. This will include either shadowing to fulfilling the duties of each role within the branch up to and including graduation to the role of Branch Manager. The BMT is a strong team player, results-oriented, has a dedication to excellence, and a sense of urgency to achieve business objectives.Position Responsibilities may include:Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.Provide excellent customer service via walk-ins, phone calls, and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.Periodically reach out to customers to determine satisfaction with the organization, products, and services.Maintain records and prepare reports on sales activities and manage inventory levels.Expand knowledge of HVAC products and keep current with the latest trends within the industry.Learn the roles and responsibilities of all functions and responsibilities within the branch including: CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Manager.CSR - Counter duties: Face-to-face interaction with customers, complete transactions using Mincron; etc.Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders – Will Call; etc.Driver duties: delivery process, documentation procedures, DOT regulations, and internal safety protocols.Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc.Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Ensure branch showroom is adequately stocked, cleaned, and organized as well as the warehouse and showroom and ensure there are no safety hazards.Perform other duties as assigned.Nature & Scope:Possesses a broad theoretical job knowledge typically obtained through advanced education.Has no discretion to deviate from established procedures by performing structured work assignments.Work is closely supervised.Problems faced are not typically difficult nor complex.Explains facts, policies, and practices related to job area.Knowledge & Skills:Knowledge of MS Office including Word, Excel, and PowerPoint.Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.Developing rapport and effective listening skills including high level of professionalism – patience, poise, and tact.Effective verbal and written communication skills.Effective organizational skills and time management skills including ability to prioritize and multi-task.High level of attention to detail and accuracy.Ability to establish positive working relationships with internal and external customers and employees.Ability to develop leadership skills including delegation, performance management, and personnel development.Ability to use good judgement and strong work ethics and integrity on the job.Knowledge of HVAC equipment/products is preferred.Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.Ability to understand and follow procedures, work instructions, and company policies.Competency:Experience:1 – 3 years customer service, retail or HVAC preferred.Education/Certification:Bachelor’s degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience.People Management: NoPhysical Requirements / Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodations.Reports To:Manager, Regional Operations (ROM)The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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Showing 1 locationThe Branch Manager Trainee’s Responsibilities include taking direction from multiple sources to learn all aspects of the branch operations and branch manager position. This will include either shadowing to fulfilling the duties of each role within the branch up to and including graduation to the role of Branch Manager. The BMT is a strong team player, results-oriented, has a dedication to excellence, and a sense of urgency to achieve business objectives.Position Responsibilities may include:Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices, and new products sales and/or discounts via outbound calls and in-house counter discussions.Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices, and new products.Provide excellent customer service via walk-ins, phone calls, and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.Periodically reach out to customers to determine satisfaction with the organization, products, and services.Maintain records and prepare reports on sales activities and manage inventory levels.Expand knowledge of HVAC products and keep current with the latest trends within the industry.Learn the roles and responsibilities of all functions and responsibilities within the branch including: CSRs/Inside Sales Representatives, Warehouse Associates, Drivers, and Branch Manager.CSR - Counter duties: Face-to-face interaction with customers, complete transactions using Mincron; etc.Warehouse duties: safely operate a forklift, proper and safe loading/unloading and stacking techniques, filling customer orders – Will Call; etc.Driver duties: delivery process, documentation procedures, DOT regulations, and internal safety protocols.Branch Manager duties: Learn employee relations, timekeeping, inventory control, asset protection; etc.Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.Ensure branch showroom is adequately stocked, cleaned, and organized as well as the warehouse and showroom and ensure there are no safety hazards.Perform other duties as assigned.Nature & Scope:Possesses a broad theoretical job knowledge typically obtained through advanced education.Has no discretion to deviate from established procedures by performing structured work assignments.Work is closely supervised.Problems faced are not typically difficult nor complex.Explains facts, policies, and practices related to job area.Knowledge & Skills:Knowledge of MS Office including Word, Excel, and PowerPoint.Ability to learn and demonstrate knowledge of the complete operations of the branch in a period of 8-12 months and be ready to move into a Branch Manager position when training is complete.Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.Developing rapport and effective listening skills including high level of professionalism – patience, poise, and tact.Effective verbal and written communication skills.Effective organizational skills and time management skills including ability to prioritize and multi-task.High level of attention to detail and accuracy.Ability to establish positive working relationships with internal and external customers and employees.Ability to develop leadership skills including delegation, performance management, and personnel development.Ability to use good judgement and strong work ethics and integrity on the job.Knowledge of HVAC equipment/products is preferred.Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.Ability to understand and follow procedures, work instructions, and company policies.Competency:Experience:1 – 3 years customer service, retail or HVAC preferred.Education/Certification:Bachelor’s degree in business - Prefer degree in Business, Sales, HVAC related field OR equivalent experience.People Management: NoPhysical Requirements / Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodations.Reports To:Manager, Regional Operations (ROM)The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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