Expeditors International
Agent - Ocean Import Customer Service
Expeditors International, Washington, District of Columbia, us, 20022
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Job Description
Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.Track & trace Ocean Import files to provide consistent updates to clients.Understand and participate in department processes to improve department operational efficiency & outputs.Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company’s standards.Contribute to maintaining good relationships with Clients, Service Providers & Vendors.Meet compliance at all times to regulations internal and external in accordance with government regulations.Meet KPI standards in accordance with the Company’s procedures.Ensure all customers' standard operating procedures are in place and updated in customer SOP.Oversee communications, timely responses to emails and requests (internal and external).Escalate problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Take up additional tasks as required to meet the Department’s needs.Qualifications
Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.At least 1 to 2 years of related working experience in a similar position.Understanding of transportation documentation and terms is a plus.Good knowledge of computer and MS Office applications.Good command of written and spoken English.Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Pro-active with strong organizational skills.Strong desire to learn.Fresh graduates are encouraged to apply.Additional Information
Expeditors offers excellent benefits:Group Medical InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.Track & trace Ocean Import files to provide consistent updates to clients.Understand and participate in department processes to improve department operational efficiency & outputs.Focal point of contact for our clients pertaining to their international shipments and performing Exceptional Customer Service in accordance with the Company’s standards.Contribute to maintaining good relationships with Clients, Service Providers & Vendors.Meet compliance at all times to regulations internal and external in accordance with government regulations.Meet KPI standards in accordance with the Company’s procedures.Ensure all customers' standard operating procedures are in place and updated in customer SOP.Oversee communications, timely responses to emails and requests (internal and external).Escalate problems to Management when necessary.Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.Take up additional tasks as required to meet the Department’s needs.Qualifications
Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.At least 1 to 2 years of related working experience in a similar position.Understanding of transportation documentation and terms is a plus.Good knowledge of computer and MS Office applications.Good command of written and spoken English.Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Pro-active with strong organizational skills.Strong desire to learn.Fresh graduates are encouraged to apply.Additional Information
Expeditors offers excellent benefits:Group Medical InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.
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