Doosan Corporation
Product Support Field Representative
Doosan Corporation, Chicago, Illinois, United States, 60290
Select how often (in days) to receive an alert: Create AlertLast Updated Date: Jul 12, 2024Location: Chicago, IL, US, 60666Company: Doosan Bobcat NA USAt Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.As a Forklift Product Support Field Representative, you will provide product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in the field.Your job will involve working with Dealer Accounts to analyze and review their service components and elevate them through training and support of the products in the field. You will provide more than technical advice; you will work with Dealer Accounts service groups on product warranty and service management. You will triage warranty claims at the Dealer Accounts level, resolving solutions from the time of claim initiation until processing and closure via the service call center.Role & Responsibility
• Provide product support for company manufactured forklifts within assigned territory.• Support internal departments with service-related inquiries or projects.• Conduct training to support Dealer Accounts service representatives.• Enter all relevant calls into the Service Call Center.• Follow up on all territory issues on a weekly basis.• File weekly report detailing activities to the general manager.• Review all high dollar warranty claims with the warranty department.• Provide updated technical information to Dealer Accounts.• Communicate via message system to all internal partners.Job Requirement
• Education Requirement: High School Diploma (or GED or equivalent); or 5-10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.• Travel Required: Travel as needed to support Dealer Accounts within assigned territory (up to 70%). Travel may be with or without advanced notice.• Knowledge and Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments, and services. The company is committed to empowering people to accomplish more.Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment, and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.Doosan is committed to fostering an inclusive and diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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• Provide product support for company manufactured forklifts within assigned territory.• Support internal departments with service-related inquiries or projects.• Conduct training to support Dealer Accounts service representatives.• Enter all relevant calls into the Service Call Center.• Follow up on all territory issues on a weekly basis.• File weekly report detailing activities to the general manager.• Review all high dollar warranty claims with the warranty department.• Provide updated technical information to Dealer Accounts.• Communicate via message system to all internal partners.Job Requirement
• Education Requirement: High School Diploma (or GED or equivalent); or 5-10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.• Travel Required: Travel as needed to support Dealer Accounts within assigned territory (up to 70%). Travel may be with or without advanced notice.• Knowledge and Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments, and services. The company is committed to empowering people to accomplish more.Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment, and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.Doosan is committed to fostering an inclusive and diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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