Member Services Representative

Current job opportunities are posted here as they become available.You're the best at what you do. So are we. Imagine what we can achieve together!We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.What You’ll Do:The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus on making things easy, enjoyable, and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy, and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.An MSR possesses knowledge and understanding of SECU (e.g., critical measures, strategy), the home financial center/surrounding market footprint, and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and a team player within the financial center.What We’re Looking For:College Degree PreferredProven performance in relationship building and goal attainment in the retail banking sector preferredSkills: Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personalityIn addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:Market competitive payRobust 401(k) retirement savings programTo learn more about what it is like to work at SECU, please visit our career portal - secumd.org/careersIf you’re interested in a challenging and rewarding career, then SECU is for you!

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