Lodging Dynamics
Front Desk Agent
Lodging Dynamics, San Diego, California, United States, 92189
Location: Hilton Garden Inn and Homewood Suites San Diego Bayside
About Lodging Dynamics:
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
Life as a Front Desk Agent:
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes calls as appropriate; takes guest messages with accuracy
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action. Follows up to ensure guest satisfaction
What we're looking for:
High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities
What to expect in your first few months:
First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
The perks working for us:
People-first culture
Travel discounts at hotel partners and franchises
Paid time off
Participation in our Wellness program
Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits
How to apply:
Join us! Submit your application online!
#J-18808-Ljbffr
About Lodging Dynamics:
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
Life as a Front Desk Agent:
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals
Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes calls as appropriate; takes guest messages with accuracy
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
Responds quickly to guest requests or complaints in a friendly manner and takes appropriate action. Follows up to ensure guest satisfaction
What we're looking for:
High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
Good understanding of procedures and practices in the hospitality industry
Excellent written and verbal communication skills
Strong organizational and time management skills
The ability to provide exceptional customer service
Good leadership and training abilities
What to expect in your first few months:
First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
The perks working for us:
People-first culture
Travel discounts at hotel partners and franchises
Paid time off
Participation in our Wellness program
Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits
How to apply:
Join us! Submit your application online!
#J-18808-Ljbffr