The Gathering Spot
Community Concierge - The Gathering Spot D.C.
The Gathering Spot, Washington, District of Columbia, us, 20022
Community Concierge - The Gathering Spot D.C.
We are seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team!The Community Concierge will assist members & guests with a variety of services from daily check-in, member services, and securing reservations for onsite club amenities.Duties/Responsibilities:Checking in members and accompanying guest(s)Assist in the new member onboarding process by entering new members into all required systems.Assist members in the day-to-day use of the club including conference room reservation and booking inquiriesMonitor and respond to emails from members and potential membersGive tours of the club to prospective membersTroubleshooting app, conference room, and event usage errorsComplete membership call lists to promote club events and promotionsConstruct and manage mass emailsTroubleshooting A/V for members and guestsOversee the aesthetics and upkeep of the clubDiscuss the club according to brand standardsContent curation of digital marketing and signage as it pertains to entertainment throughout the clubReaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the membersDevelops and maintains relationships to fulfill the needs of members, guests, or employees.Sorting and distributing communications & incoming mailPerforms other related duties as assigned.Required Skills/Abilities:Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Excellent problem-solving and critical thinking skills.Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environmentMust have a positive attitude with the ability to remain flexible and patient.Excellent organizational and multitasking skills.Education and Experience:At least two years of hotel guest services experience highly preferred.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.
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We are seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team!The Community Concierge will assist members & guests with a variety of services from daily check-in, member services, and securing reservations for onsite club amenities.Duties/Responsibilities:Checking in members and accompanying guest(s)Assist in the new member onboarding process by entering new members into all required systems.Assist members in the day-to-day use of the club including conference room reservation and booking inquiriesMonitor and respond to emails from members and potential membersGive tours of the club to prospective membersTroubleshooting app, conference room, and event usage errorsComplete membership call lists to promote club events and promotionsConstruct and manage mass emailsTroubleshooting A/V for members and guestsOversee the aesthetics and upkeep of the clubDiscuss the club according to brand standardsContent curation of digital marketing and signage as it pertains to entertainment throughout the clubReaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the membersDevelops and maintains relationships to fulfill the needs of members, guests, or employees.Sorting and distributing communications & incoming mailPerforms other related duties as assigned.Required Skills/Abilities:Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Excellent problem-solving and critical thinking skills.Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environmentMust have a positive attitude with the ability to remain flexible and patient.Excellent organizational and multitasking skills.Education and Experience:At least two years of hotel guest services experience highly preferred.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.
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