SysMind Tech
Mac OS Support Specialist
SysMind Tech, Elk Grove, California, us, 95759
Position: MAC OS Support Specialist
Location: Elk Grove, CA
Duration: Fulltime
Must Have Technical/Functional Skills:Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills
Experience Required:- Proven experience in a help desk or technical support role.- Strong knowledge of ITIL frameworks; ITIL certification preferred.- Proficient in troubleshooting Mac OS.- Basic understanding of networking concepts; CCNA certification is a plus.- Excellent problem-solving and communication skills.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously- Apple Certified support professionals will have an advantage.
Roles & Responsibilities:
Key Responsibilities:
1.Ensure compliance with ITIL standards in incident, problem, and change management processes.
2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users.
4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
Best Regards,
Shivani DixitTechnical Recruiter
SYSMIND, LLC
Phone: 609-897-9670 x 4038
Email: ShivaniD@sysmind.com
Website: sysmind.com
Address: 38 Washington Road, Princeton Junction, NJ 08550
Location: Elk Grove, CA
Duration: Fulltime
Must Have Technical/Functional Skills:Mac OS Support Engineer, Knowledge of Basic Networking commands, ITIL understanding , Great Communications skills
Experience Required:- Proven experience in a help desk or technical support role.- Strong knowledge of ITIL frameworks; ITIL certification preferred.- Proficient in troubleshooting Mac OS.- Basic understanding of networking concepts; CCNA certification is a plus.- Excellent problem-solving and communication skills.- Ability to work in a fast-paced environment and manage multiple tasks simultaneously- Apple Certified support professionals will have an advantage.
Roles & Responsibilities:
Key Responsibilities:
1.Ensure compliance with ITIL standards in incident, problem, and change management processes.
2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks for Mac users.
4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
Best Regards,
Shivani DixitTechnical Recruiter
SYSMIND, LLC
Phone: 609-897-9670 x 4038
Email: ShivaniD@sysmind.com
Website: sysmind.com
Address: 38 Washington Road, Princeton Junction, NJ 08550