Business Analyst

Title: Business Analyst Location: Ann Arbor, MI Duration: 12 months Description: The Business Analyst - Mobility is responsible for gathering and analyzing requirements and configuring/implementing solutions to meet those requirements. This position could be for the Service Appointment Scheduling. Collaborate with multi-functional stakeholders especially the external & internal service providers to determine the best approach to plan for product features and implement executable plans for the Service Scheduling, features and products within the Finance & Service Retention portfolio Monitoring the service shop inboxes to review and provide guidance to resolve customer requests. Learning and facilitating the use of technology-based tools or methodologies to review, design and/or plan the requirements for process change, new products, or new services Coordinate with business partners for service & maintenance projects to create requirements and develop plans for the best customer experience Provide status updates and reporting metrics to product leadership and contribute towards on-time and on-budget delivery. The desired candidate is passionate about technology and comfortable solving and reframing business problems using a design and consulting mindset. Requirements: This person will be on the services side. They're building an app that will allow them to connect to the next generation. Must have good PowerPoint and Excel exp - will present to internal and external customers. Working with Jira - Writing user stories. Looking for someone who is process focused. Wants an independent worker, not waiting to be told what to do. Qualification: High Level of Power Point proficiency, ability to create PPT deck ad hoc. High Level of Excel proficiency Comfortable in Ambiguous environments with various deliverables Familiarity with the Mobile app features Process oriented and process creator Requirements Gathering Requirements Elicitation Project Status Communication. Desired Skills: Familiarity with the Mobile app features Process oriented and process creator Experience in change management projects Experience or knowledge of Agile project management Capturing and rationalizing requirements from client Key Skills: Business Analyst, Requirement Gathering, Jira, User Stories, Mobile App Features, Agile Methodology, Project Management. REST Webservices, Web APIs, Data Analysis, Databases, Containers Workflow.