RICEFW Technologies
DBHDS - Technical Support Analyst 2 - Two Roles! Onsite 4 days/Week
RICEFW Technologies, Richmond, Virginia, United States, 23214
TWO ROLES! Pls submit your TOP TWO candidates only!
Duration:
Expected duration March 23, 2025 with possible extension
ON SITE REQUIRED: 4 days a week.
4 days /week ON SITE required
Parking is NOT provided for contractors
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.Triage and route advanced second and third tier requests to the appropriate technical personnel.Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.Required/Desired SkillsSkill Required /Desired Amount of Experience Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 3 Years Ability to explain technical concepts in simple terms to non-technical users. Required 3 Years A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Required 3 Years Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 3 Years The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. Required 3 Years Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. Required 3 Years Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). Required 3 Years
QuestionsNo. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate currently reside? Question4 Role requires the candidate to be ON SITE 4 days/week (and parking is NOT provided for contractors). If selected, does your candidate agree to this arrangement?
Duration:
Expected duration March 23, 2025 with possible extension
ON SITE REQUIRED: 4 days a week.
4 days /week ON SITE required
Parking is NOT provided for contractors
This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance
Act as a first point of contact for providing technical support to all areas within the organization.Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.Triage and route advanced second and third tier requests to the appropriate technical personnel.Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.Required/Desired SkillsSkill Required /Desired Amount of Experience Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 3 Years Ability to explain technical concepts in simple terms to non-technical users. Required 3 Years A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Required 3 Years Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 3 Years The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. Required 3 Years Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. Required 3 Years Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). Required 3 Years
QuestionsNo. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address. Question3 In what city and state does your candidate currently reside? Question4 Role requires the candidate to be ON SITE 4 days/week (and parking is NOT provided for contractors). If selected, does your candidate agree to this arrangement?