United Software Group
Service Desk Analyst
United Software Group, Plano, Texas, us, 75086
Hi,
Hope you are doing well.
Title: Service Desk AnalystLocation : Plano, Texas( Onsite role from day one)
Duration: Long term
Job Details:
Experience in a Service Desk Analyst role
IT Support in a global organization.Flexible for rotational shifts (between 5am to 5pm CST)
Flexibility in shifting schedules: Yes.Experience in delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.Experience Identifying and diagnosing issues and problemsProficient in supporting problem identificationWindows XP, 7, 8, 10 and Server PCs and MacOS supportTCP/IP networking, DNS, and printer configurationTicketing Tool, ServiceNow, Active DirectoryNetworkingGood Communication Skills
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone:
614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148Email ID:
Ranjith.vemula@usgrpinc.com
Hope you are doing well.
Title: Service Desk AnalystLocation : Plano, Texas( Onsite role from day one)
Duration: Long term
Job Details:
Experience in a Service Desk Analyst role
IT Support in a global organization.Flexible for rotational shifts (between 5am to 5pm CST)
Flexibility in shifting schedules: Yes.Experience in delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.Experience Identifying and diagnosing issues and problemsProficient in supporting problem identificationWindows XP, 7, 8, 10 and Server PCs and MacOS supportTCP/IP networking, DNS, and printer configurationTicketing Tool, ServiceNow, Active DirectoryNetworkingGood Communication Skills
Thanks & Regards,
Ranjith Kumar Vemula
Account Manager
Phone:
614-588-8525 / 614-495-9222 Ext: 261 | Fax: 866-764-1148Email ID:
Ranjith.vemula@usgrpinc.com