Customer Service Specialist

We are Lennar Mortgage

Lennar Mortgage is centered around personal growth, innovation, and diversity. We are looking for a new team member who shares our passion and dedication to bringing homeownership to life. 

At Lennar Mortgage, you’ll build your career with a Fortune 150 company that provides an excellent work environment, plenty of opportunities for advancement, and competitive benefits and compensation. Our success is a result of supporting and rewarding our team of elite professionals, who strive to exceed superior standards and exceptional services. 

Join a Company that Empowers you to Build your Future

Answers and addresses incoming customer service telephone calls and e-mails; takes detailed, legible and accurate notes to document the file. Responsible for processing miscellaneous administrative tasks and data entry for the customer service department, which may include service release of portfolio loans to various investors, monitor and act as a payment collector for small delinquent loan pipeline, processing phone payments, daily printing and mailing of letters and statements to borrowers, research and resolve customer and investor inquiries, and other tasks, as needed.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Provide excellent customer service on inbound and outbound mortgage inquiry calls and e-mails. 
• Service release of portfolio loans to various investors
• Responsible for performing the investor change in the loan servicing system for sold loans
• Draft letters to borrowers to return checks or notices, when necessary. 
• Submits credit updates to credit report agencies through third party vendor system.

Management reserves the right to change the duties and responsibilities set forth herein at any time.

Requirements

• Mortgage, banking or title experience preferred.
• Prior customer service experience preferred.
• High School Diploma or equivalent required.
• Proficient in Microsoft Office Excel, Word and Outlook preferred.
• Pleasant and outgoing personality.
• Ability to multitask and to complete tasks with attention to detail and accuracy.

Additional Requirements:

• Must possess positive and professional attitude and represent company in a positive manner.
• Provide outstanding customer service, work well under pressure and be a team player.
• Must have excellent oral communication skills.
• Must have excellent telephone manner and interpersonal skills.
• Must be accountable and reliable within for responsibilities
• Understand and follow posted work rules and procedures.

Life at Lennar Mortgage

At Lennar Mortgage, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar Mortgage, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.