Quality Assurance Manager
Lennar Mortgage, Statesville, NC, United States
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Quality Assurance Manager
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.
A Career that Empowers You to Build Your Future
Lennar is seeking a Quality Assurance Manager to be responsible for inspecting and evaluating the construction of Lennar homes to ensure compliance with quality standards, building codes, and scopes of work and specifications. They play a critical role in managing construction quality and ensuring the safety and satisfaction of Lennar Customers. The goal is an exceptional customer experience through a Zero-Defect Home at New Home Celebration. Lennar offers Associates:
• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.
Primary Duties and Responsibilities:
Inspection and Compliance:
Conduct thorough Quality Assurance inspections of entire home, focusing on materials, and workmanship.
Verify that construction adheres to approved plans, specifications, local building codes and scopes of work.
Identify and document defects, deviations, and non-compliance issues.
Complete Quality Assurance Acceptance as scheduled by Construction Management Team.
Conduct New Home Celebration and Acceptance as scheduled.
Quality Assurance:
Collaborate with construction teams to resolve quality issues promptly.
Audit QC inspections at various stages of construction, from foundation to final finishes.
Evaluate the work of trade partners and suppliers to ensure compliance with quality standards.
Documentation:
Maintain detailed records of inspection findings, including photographs and written reports as directed by the division leadership.
Prepare inspection reports for communication to contractors, and stakeholders as requested by VP Customer Experience.
Communication:
Communicate effectively with community teams to convey inspection results, recommendations, and areas requiring improvement. Walk with CM to ensure clear communication of customer expectations.
Communicate with customers and other Lennar associates as needed to include giving updates, scheduling walks/orientations, obtaining sign offs and attend other meetings as necessary.
Participate in meetings to discuss quality-related matters and provide input on project progress.
Training and Education:
Maintain a current working knowledge of all applicable building codes.
Stay informed on Manufacturers specifications and best practice for installation for products selected in the home.
Provide guidance and needed training recommendations to VP of CE to improve quality standards and best practices.
Problem Solving:
Collaborate with project teams to develop solutions to quality-related challenges and ensure project progress is not compromised.
Education and Additional Requirements:
High school diploma or equivalent (associate or bachelor’s degree in a relevant field is a plus).
Relevant certification in construction codes is preferred as well as strong plan reading ability.
Previous experience in construction quality inspection or a related role is advantageous.
Strong knowledge of construction materials, methods, and building codes.
Attention to detail and excellent observational skills.
Effective communication and interpersonal skills
Proficient in using inspection tools and equipment.
Ability to work independently and in a team environment.
Physical fitness and willingness to work in outdoor and construction site environments.
Familiarity with construction management software (BuildPro & Salesforce) is a plus.
Life at Lennar
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included Vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.
Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:
Benefits to make your heart smile!
Comprehensive medical, dental, and vision benefits.
Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
Vacation – up to 3 weeks of vacation per year upon hire.
Holidays, sick leave, & personal days.
Everyone’s Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
Paid maternity & bonding leave.
New hire referral bonus program.
Associate Assistance Plan.
Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance.
Associate Discount Program through Perks at Work.
Associate Home Purchase Program.
If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.
Physical & Office/Site Presence Requirements:
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position, involving office/phone work and walking in all weather conditions, and uneven surfaces, to and within homesites in the community. Must have a valid state driver’s license in order to take customers throughout the neighborhood and community, visit realtor offices, and to various other meetings in the process of self-generating sales. Finger dexterity is required to operate computer keyboard and telephone equipment. Must be able to lift and carry supplies and materials up to 25 pounds.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.