Metroairports
Community Service Officer
Metroairports, Minneapolis, Minnesota, United States, 55400
The Community Service Officer (CSO) position is a uniformed, non-sworn employee in the Airport Police Department. Duties include providing traffic direction and enforcement of parking regulations. CSOs provide customer service to the public and must interact professionally and appropriately as a representative of the Airport Police Department.
This is a great position for those who are actively working towards becoming a police officer. This position might also be a good fit if you:Are interested in working in a unique law enforcement environment;Are looking for an interesting way to provide great customer service;Would enjoy working with the traveling public on a daily basis;Can handle stressful situations;Like to be physically active at work;Like to work both independently and as part of a team;Are willing to use your talents to contribute to the safety and security of this dynamic airport community.This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently, CSOs work 4 days per week with 10-hour shifts. Current shift times are:5:30 am - 3:30 pm
3:00 pm - 1:00 am
*A night shift may be added in the future if needed and can be staffed adequately.BACKGROUND CHECK:
Candidates may be discontinued from the hiring process if they have one or more of the following in their background:Criminal convictionsPoor work historyUnsatisfactory motor vehicle driving historyActions affiliated with biasControlled substance abuseMisrepresentation, falsification or omission of application or background informationTo apply:
Click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to sharessa.cobb@mspmac.org or 651-421-9643. Applications will be accepted until 3:00 PM on 10/18/2024.MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.This is a safety-sensitive position which will require a pre-employment drug screen.JOB DUTIES
Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP AirportRespond to public requests for serviceIdentify and report criminal activitiesEnforce parking regulations to include issuing Hennepin County Citations when appropriateAssist in traffic control at accidents and special eventsSupport the Airport Security Plan as requiredPick up and deliver correspondence for the department including evidence delivery to MN BCAAssist Police Department staff on a variety of tasks and projectsPerform other duties as assigned that do not require a sworn police officer which may include:Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for serviceReleasing impounded vehicles and secured property to rightful ownersAssist Police Officers on maintaining perimeter security of crime scenes or critical incidentsAssist Police Officers in conducting alcohol and tobacco compliance checks of local businessesRespond to animal complaints in non-confrontational situationsAssist Police Officers in conducting criminal bookings for in-custody arrests (Fingerprinting/Photographs)Writing thorough well-documented reports in the department's records management systemCOMPETENCIESIndividual Contributor (IC) Competencies
Customer Focus
- Building strong customer relationships and delivering customer-centric solutionsDecision Quality
- Making good and timely decisions that keep the organization moving forwardAction Oriented
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmOptimizes Work Processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementEnsures Accountability
- Holding self and others accountable to meet commitmentsCollaborates
- Building partnerships and working collaboratively with others to meet shared objectivesValues Differences
- Recognizing the value that different perspectives and cultures bring to an organizationCommunicates Effectively
- Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiencesCourage
- Stepping up to address difficult issues, saying what needs to be saidInstills Trust
- Gaining the confidence and trust of others through honesty, integrity, and authenticitySelf-Development
- Actively seeking new ways to grow and be challenged using both formal and informal development channelsSituational Adaptability
- Adapting approach and demeanor in real-time to match the shifting demands of different situationsMinimum Requirements
High school graduate or equivalentPossess or eligible to obtain a valid, state-issued driver’s licenseCurrently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged periodAbility to work non-traditional hours including weekends, holidays and overtime as requiredClear and articulate written and oral communication skillsCandidates who are offered employment will be required to pass, prior to appointment, a pre-offer job-related assessment, a background investigation, obtain a MAC badge, and a medical examinationDesirable Requirements
Currently enrolled in an approved criminal justice, law enforcement, or related degree programPrevious work or volunteer experience in the law enforcement fieldOne year or more experience in customer service with direct contact in dealing with the publicAbility to communicate effectively in a second language
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This is a great position for those who are actively working towards becoming a police officer. This position might also be a good fit if you:Are interested in working in a unique law enforcement environment;Are looking for an interesting way to provide great customer service;Would enjoy working with the traveling public on a daily basis;Can handle stressful situations;Like to be physically active at work;Like to work both independently and as part of a team;Are willing to use your talents to contribute to the safety and security of this dynamic airport community.This position is full-time and is eligible for MAC's robust benefit package. MSP Airport is a 24/7 operation, and this position may be scheduled to work evenings, weekends, and holidays. Currently, CSOs work 4 days per week with 10-hour shifts. Current shift times are:5:30 am - 3:30 pm
3:00 pm - 1:00 am
*A night shift may be added in the future if needed and can be staffed adequately.BACKGROUND CHECK:
Candidates may be discontinued from the hiring process if they have one or more of the following in their background:Criminal convictionsPoor work historyUnsatisfactory motor vehicle driving historyActions affiliated with biasControlled substance abuseMisrepresentation, falsification or omission of application or background informationTo apply:
Click the "Apply" link located just above the position description, log-in and follow the instructions provided.
Questions regarding this position can be directed to sharessa.cobb@mspmac.org or 651-421-9643. Applications will be accepted until 3:00 PM on 10/18/2024.MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.This is a safety-sensitive position which will require a pre-employment drug screen.JOB DUTIES
Direct the traffic flow in front of the terminal buildings, concourses, and other areas at MSP AirportRespond to public requests for serviceIdentify and report criminal activitiesEnforce parking regulations to include issuing Hennepin County Citations when appropriateAssist in traffic control at accidents and special eventsSupport the Airport Security Plan as requiredPick up and deliver correspondence for the department including evidence delivery to MN BCAAssist Police Department staff on a variety of tasks and projectsPerform other duties as assigned that do not require a sworn police officer which may include:Assist Police Officers in conducting vehicle impounds/inventory searches on related calls for serviceReleasing impounded vehicles and secured property to rightful ownersAssist Police Officers on maintaining perimeter security of crime scenes or critical incidentsAssist Police Officers in conducting alcohol and tobacco compliance checks of local businessesRespond to animal complaints in non-confrontational situationsAssist Police Officers in conducting criminal bookings for in-custody arrests (Fingerprinting/Photographs)Writing thorough well-documented reports in the department's records management systemCOMPETENCIESIndividual Contributor (IC) Competencies
Customer Focus
- Building strong customer relationships and delivering customer-centric solutionsDecision Quality
- Making good and timely decisions that keep the organization moving forwardAction Oriented
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasmOptimizes Work Processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementEnsures Accountability
- Holding self and others accountable to meet commitmentsCollaborates
- Building partnerships and working collaboratively with others to meet shared objectivesValues Differences
- Recognizing the value that different perspectives and cultures bring to an organizationCommunicates Effectively
- Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiencesCourage
- Stepping up to address difficult issues, saying what needs to be saidInstills Trust
- Gaining the confidence and trust of others through honesty, integrity, and authenticitySelf-Development
- Actively seeking new ways to grow and be challenged using both formal and informal development channelsSituational Adaptability
- Adapting approach and demeanor in real-time to match the shifting demands of different situationsMinimum Requirements
High school graduate or equivalentPossess or eligible to obtain a valid, state-issued driver’s licenseCurrently certified or able to become certified in Standard Multimedia First Aid or equivalent level certification within 90 days of employment (will train upon hire)Ability to work outdoors (walking, standing, directing traffic, etc.) in all weather conditions for a prolonged periodAbility to work non-traditional hours including weekends, holidays and overtime as requiredClear and articulate written and oral communication skillsCandidates who are offered employment will be required to pass, prior to appointment, a pre-offer job-related assessment, a background investigation, obtain a MAC badge, and a medical examinationDesirable Requirements
Currently enrolled in an approved criminal justice, law enforcement, or related degree programPrevious work or volunteer experience in the law enforcement fieldOne year or more experience in customer service with direct contact in dealing with the publicAbility to communicate effectively in a second language
#J-18808-Ljbffr