ADP, Inc.
Client Service & Product Support Specialist
ADP, Inc., San Dimas, California, United States, 91773
ADP is hiring a
Client Service & Product Support Specialist -- Tax.If so, this may be just the opportunity you've been searching for!In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.What you'll do:Be the Tax Expert.
You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.Be a Trusted Advisor and Problem Solver.
You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.Build Relationships.
You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.You will leverage your ADP product & services knowledge to provide solutions to issues and questions.Demonstrate Client Focus.
You place a strong focus on client satisfaction.TO SUCCEED IN THIS ROLE:You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel.A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:Experience noted above ORMilitary Experience.BONUS POINTS FOR THESE:At least three years of Payroll Tax experience is preferred.What are you waiting for?
Apply today!
#J-18808-Ljbffr
Client Service & Product Support Specialist -- Tax.If so, this may be just the opportunity you've been searching for!In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication.To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients.A little about ADP:
We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.What you'll do:Be the Tax Expert.
You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies.Be a Trusted Advisor and Problem Solver.
You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.Build Relationships.
You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.You will leverage your ADP product & services knowledge to provide solutions to issues and questions.Demonstrate Client Focus.
You place a strong focus on client satisfaction.TO SUCCEED IN THIS ROLE:You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel.A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:Experience noted above ORMilitary Experience.BONUS POINTS FOR THESE:At least three years of Payroll Tax experience is preferred.What are you waiting for?
Apply today!
#J-18808-Ljbffr