Cognite
Senior Technical Support Engineer (Tier 3 Support)
Cognite, Austin, Texas, us, 78716
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.Learn more about Cognite here
Cognite Product Tour 2024
Cognite Product Tour 2023
Data Contextualization Masterclass 2023Our values
Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
We are seeking a highly skilled Senior Technical Support Engineer with a strong blend of software engineering and/or data engineering experience. In this role, you will be responsible for providing advanced troubleshooting and high-quality support to our key customers, ensuring their complex technical issues are resolved.Location: Austin (or Houston)Key Responsibilities:
Advanced Troubleshooting: Provide in-depth technical support for complex issues related to customer instances, with a focus on software and data systemsPrimary Contact: Serve as the main point of contact for customers support tickets, working closely with them to ensure issues are resolved efficiently while maintaining a high level of customer satisfactionClient Relationship Management: Build and maintain strong relationships with customers, gaining a deep understanding of their systems, workflows, and requirements to ensure seamless operationsProactive Monitoring & Maintenance: Implement and manage monitoring solutions that detect potential issues early on and allow for quick response before they escalateFollow-up & Prevention: Conduct regular follow-ups with customers to confirm issues are resolved, anticipate future challenges, and identify opportunities for improvementDocumentation & Knowledge Sharing: Create detailed documentation of solutions and develop knowledge base articles for the Cognite community hub to facilitate faster issue resolution for similar challenges in the futureQualifications and Skills required:
Minimum 5 years of technical support experience in the SaaS environmentStrong background in software engineering, data engineering, or a related technical fieldExperience in Python and SQLExperience in GraphQL, Grafana, and PowerBI is an added advantageProven experience in technical support roles, particularly in a tier 3 support capacityExcellent troubleshooting skills and a deep understanding of data and software systemsExceptional communication skills with a customer-centric focusAbility to work in a fast-paced environment, maintaining strong relationships while addressing technical challengesA snapshot of our many perks and benefits as a Cogniter
* Competitive Compensation including base plus bonus * 401(k) with 4% employer matching * Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents * Unlimited PTO + flexibility to enjoy it * 18 Company Holidays including the week between Christmas & New Years * Paid Parental Leave Program * Employee Stock Purchase Program (ESPP) * Employee Referral Program * Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices * Join a team of 70 different nationalities
with Diversity, Equality and Inclusion (DEI) in focus . * A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata
to know more * Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries * Join our HUB ️ to be part of the conversation directly with Cogniters and our partners. * Paid mobile phone and WiFI *A pet lover? Get the chance to meet Spot !Why choose Cognite?
* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world.
* We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day.
* Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing * Frost & Sullivan named Cognite a Technology Innovation Leader! * Built In 2024 Best Places to Work in Austin, TX and Houston, TX * Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year * Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.We encourage you to follow us onCognite LinkedIn; we post all our openings there.
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.Learn more about Cognite here
Cognite Product Tour 2024
Cognite Product Tour 2023
Data Contextualization Masterclass 2023Our values
Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
We are seeking a highly skilled Senior Technical Support Engineer with a strong blend of software engineering and/or data engineering experience. In this role, you will be responsible for providing advanced troubleshooting and high-quality support to our key customers, ensuring their complex technical issues are resolved.Location: Austin (or Houston)Key Responsibilities:
Advanced Troubleshooting: Provide in-depth technical support for complex issues related to customer instances, with a focus on software and data systemsPrimary Contact: Serve as the main point of contact for customers support tickets, working closely with them to ensure issues are resolved efficiently while maintaining a high level of customer satisfactionClient Relationship Management: Build and maintain strong relationships with customers, gaining a deep understanding of their systems, workflows, and requirements to ensure seamless operationsProactive Monitoring & Maintenance: Implement and manage monitoring solutions that detect potential issues early on and allow for quick response before they escalateFollow-up & Prevention: Conduct regular follow-ups with customers to confirm issues are resolved, anticipate future challenges, and identify opportunities for improvementDocumentation & Knowledge Sharing: Create detailed documentation of solutions and develop knowledge base articles for the Cognite community hub to facilitate faster issue resolution for similar challenges in the futureQualifications and Skills required:
Minimum 5 years of technical support experience in the SaaS environmentStrong background in software engineering, data engineering, or a related technical fieldExperience in Python and SQLExperience in GraphQL, Grafana, and PowerBI is an added advantageProven experience in technical support roles, particularly in a tier 3 support capacityExcellent troubleshooting skills and a deep understanding of data and software systemsExceptional communication skills with a customer-centric focusAbility to work in a fast-paced environment, maintaining strong relationships while addressing technical challengesA snapshot of our many perks and benefits as a Cogniter
* Competitive Compensation including base plus bonus * 401(k) with 4% employer matching * Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents * Unlimited PTO + flexibility to enjoy it * 18 Company Holidays including the week between Christmas & New Years * Paid Parental Leave Program * Employee Stock Purchase Program (ESPP) * Employee Referral Program * Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices * Join a team of 70 different nationalities
with Diversity, Equality and Inclusion (DEI) in focus . * A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata
to know more * Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries * Join our HUB ️ to be part of the conversation directly with Cogniters and our partners. * Paid mobile phone and WiFI *A pet lover? Get the chance to meet Spot !Why choose Cognite?
* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world.
* We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day.
* Cognite Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing * Frost & Sullivan named Cognite a Technology Innovation Leader! * Built In 2024 Best Places to Work in Austin, TX and Houston, TX * Cognite Recognized as 2024 Microsoft Energy and Resources Partner of the Year * Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.We encourage you to follow us onCognite LinkedIn; we post all our openings there.