Field Services Support-1

SUMMARY: Under general supervision, provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. JOB DUTIES Specializes in providing on-site installation customer support and performing diagnoses, troubleshooting, service, and repair of complex equipment and systems. Interprets customers' needs and clarifies the responsibility for problem resolution. Performs feasibility and approves operational quality of system equipment. Provides on-site technical product support and service to customers. Provides customers assistance with the operation and maintenance of the system. Serves as Motion's liaison with customer on administrative and technical matters for assigned projects. Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED and zero (0) to two (2) years or relevant experience. KNOWLEDGE, SKILLS, ABILITIES Maintenance and reliability background Ability to work independently Strong critical thinking and problem solving ability Strong communication skills required Ability to maintain a professional demeanor in a stressful situation Ability to manage contract location resources Ability to manage travel budget PHYSICAL DEMANDS: More than 50% travel required. Push/pull up to 100 pounds Lift/carry up to 100 pounds Lift bulky objects LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: BUDGET RESPONSIBILITY: Yes COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. --s-p-m1-- By applying, you consent to your information being transmitted by Monster to the Employer, as data controller, through the Employer’s data processor SonicJobs. See Genuine Parts Company Privacy Policy at https://cdn-static.findly.com/wp-content/uploads/sites/1008/2020/01/GPC-_-Employee-CCPA-Notice-12.2019_4-002-1.pdf and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions