Cogent Communications
Director of Collections - Washington, DC
Cogent Communications, Washington, District of Columbia, us, 20022
Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 227 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.Compensation:
$110K-$130K/Yr.Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.Reporting to:
VP of Revenue OperationsRequirements:Oversee the Company’s collection process for its US customersDirect oversight of the Accounts Receivable/Collection and Revenue Cycle processLead a team to improve the financial position by collecting on past-due accountsThis role involves training representatives in credit/collection policies, developing performance metrics, and handling customer complaintsStreamlining the credit/collection functionEnsure that all policies and procedures are in compliance with state and federal lawsResponsibilities:Monitor and reduce DSO's for the Company’s US customersManage team of collection agents through budget/business plans with oversight responsibility to department objectivesPerform collections activities on delinquent accounts to include collections letters, email correspondence, phone callsKnowledge of and ability to manage any customers through foreclosures, bankruptcy proceedings, court petitions, etc.Continue the Company’s goal to migrate customers to ACH transactionsDevelop and improve upon time-saving quality tools for strengthening work performance enabling successful tracking of process improvement and achievement of goalsDemonstrate excellent written and verbal communication and negotiation skills while quickly progressing through various departments specializing in different financial areas to collect on accountsWork with business units to identify ways to improve customer service, identify and realize productivity improvements and reduce overall costsMust be organized and detail-oriented.Must be precise and attentive to their work in order to avoid errors and in preparing reports for managementEducational & Experience Requirements:At least 5 years in a Director of Collections roleExcellent written and verbal communication skillsProficiency in Microsoft ExcelExperience in the telecommunications industry a plusCOVID-19 Policy:Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.By submitting an application or resume for this position, I understand that is an in-office position and agree to abide by Cogent’s mandatory vaccination policy.To apply for the Director of Collections position, please submit your resume and cover letter to
careers@cogentco.com.Cogent Communications is an Equal Opportunity Employer.
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$110K-$130K/Yr.Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.Reporting to:
VP of Revenue OperationsRequirements:Oversee the Company’s collection process for its US customersDirect oversight of the Accounts Receivable/Collection and Revenue Cycle processLead a team to improve the financial position by collecting on past-due accountsThis role involves training representatives in credit/collection policies, developing performance metrics, and handling customer complaintsStreamlining the credit/collection functionEnsure that all policies and procedures are in compliance with state and federal lawsResponsibilities:Monitor and reduce DSO's for the Company’s US customersManage team of collection agents through budget/business plans with oversight responsibility to department objectivesPerform collections activities on delinquent accounts to include collections letters, email correspondence, phone callsKnowledge of and ability to manage any customers through foreclosures, bankruptcy proceedings, court petitions, etc.Continue the Company’s goal to migrate customers to ACH transactionsDevelop and improve upon time-saving quality tools for strengthening work performance enabling successful tracking of process improvement and achievement of goalsDemonstrate excellent written and verbal communication and negotiation skills while quickly progressing through various departments specializing in different financial areas to collect on accountsWork with business units to identify ways to improve customer service, identify and realize productivity improvements and reduce overall costsMust be organized and detail-oriented.Must be precise and attentive to their work in order to avoid errors and in preparing reports for managementEducational & Experience Requirements:At least 5 years in a Director of Collections roleExcellent written and verbal communication skillsProficiency in Microsoft ExcelExperience in the telecommunications industry a plusCOVID-19 Policy:Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.By submitting an application or resume for this position, I understand that is an in-office position and agree to abide by Cogent’s mandatory vaccination policy.To apply for the Director of Collections position, please submit your resume and cover letter to
careers@cogentco.com.Cogent Communications is an Equal Opportunity Employer.
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