IT SUPPORT SPECIALIST

IT SUPPORT SPECIALIST Houston, TX (http://maps.google.com/maps?q8255TewantinDrHoustonTXUSA77061) Job Type Full-time Description From our headquarters in Vineland, NJ,F&S Fresh Foodsdistributes fresh-cut fruits, vegetables, and meal solutions to nearly 100 million customers daily. Strategically and centrally located, our main hub has easy access to every major interstate on the Eastern Seaboard. With 650,000 square feet of devoted facilities and more than 1100 dedicated employees, we process over 100 million pounds of produce annually for our retail, food service, and industrial customers alike. We have spent 40 years perfecting our production and safety processes, and our support and partnership have generated new possibilities for an array of customers from restaurants to convenience store chains to supermarket prepared food operations, and every high-volume fresh foods marketspace in between. Principle Duties & Responsibilities User Support: Provide prompt and effective technical assistance to employees, resolving issues related to hardware, software, email, networks, and telephony. Troubleshoot and resolve computer and peripheral problems, including hardware and software malfunctions. Install, configure, and maintain computer systems, software, and peripherals. Provide user training and support on company-approved applications and systems. IT Infrastructure: Assist with the maintenance and troubleshooting of network infrastructure, including routers, switches, and firewalls. Monitor server performance and health, addressing any issues as needed. Assist with the deployment and configuration of new hardware and software. Contribute to the development and maintenance of IT SOPs, policies and procedures. Support and troubleshoot RF wireless barcode scanners, ensuring reliable connectivity and optimal performance across the company's facilities. Remote Support: Collaborate with remote IT teams to provide support to other locations across different time zones. Work effectively and independently, taking the initiative to resolve issues without constant supervision. Requirements Technical Skills: Strong understanding of IT infrastructure components, including hardware, software, networks, servers, and telephony. Proficiency in troubleshooting and resolving technical issues. Experience with common operating systems (e.g., Windows, macOS) and applications. Knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP). Experience with ERP systems a plus. Soft Skills: Excellent problem-solving and analytical skills. Strong interpersonal and communication skills, both verbal and written. Ability to work independently and as part of a team. Self-motivated and results oriented. Education and Experience: Associates degree in computer science, Information Technology, or a related field preferred. Minimum of 3 years of experience in IT support or a similar role. Certifications (e.g., CompTIA A, Network, Server) a plus. F&S CULTURE: As we continue to grow and provide leading edge products to our customers, we understand hiring the right people and treating them well is critical to our success. Everything we do starts with our values. These are the beliefs that we share and that strengthen our team. Our values shape our thoughts and actions every day. At F&Sits Always FRESH and Always FUN Find the most positive path. Respond swiftly, accurately, and nimbly. Earn trust by sharing, helping, and keeping promises. Serve up safety. Have each others backs. F&S OFFERS: We are proud to provide a comprehensive benefits program focused on your total well-being. Competitive compensation package A robust health and welfare benefits package that includes Life, Health, Dental, Vision The opportunity to plan for the future with a strong 401(K) including company match Time to recharge with Paid Time Off annually Paid Holidays Career Advancement opportunities and Tuition Assistance to help you achieve your goals and continue your career growth.