University of California San Francisco
Sr. Admitting Worker
University of California San Francisco, San Francisco, California, United States, 94199
There are several openings; duration of approximately three months. Possible career potential! Twelve hour shifts, three day work week with possible shifts (1) Friday, Saturday and Sunday; (2) Monday, Tuesday Wednesday; (3) Thursday, Friday Saturday. Hours could be 700-7:30 pm, 7 pm - 7:30 am or 11 am - 11:30 pm.
Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial and cash collection information and entering it into the computer system quickly and accurately. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.
All Senior Admitting Workers have a critical influence on a patients’ health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Duties to include:
Greet and patients as they check-in to the Emergency Department via walk-in or ambulance. Coordinate admission check-in and complete registration, including regulatory form requirements, for hospital inpatient and outpatient services. Provide necessary information and answer patient/family inquiries.
Interview ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APeX HAR notes. Verify insurance eligibility and update verification screens in system.
Complete registration and the admission process for Emergency room and Birth Center patients that need to be admitted.
Adhere to red flag protocol by verifying patient’s identity and entering 2 patient identifier data in Apex following Medical Center protocol. Refer Red Flag Alerts to Admitting supervisor.
Confirm and document patient’s family/friend/designee and visitors preferred language in Apex for updates from OR or physician. Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
Coordinate bed placement in collaboration with Central Patient Placement (CPP).
Provide on-the-job training for new staff.
Responsible for coordinating access to additional resources for patients/families and visitors when needed (i.e., patient relations, spiritual care services, social work and community services).
Distribute available amenities to patients and visitors when appropriate (i.e., books, puzzles, magazines, games and toys, blankets and pillows).
Confirm patient copay/deductible amounts and make reasonable attempts to collect.
Coordinate interpreters and facilitate use of 2-way interpreting phones for patients and providers when needed.
Assist with the activation of emergency teams, via Code Calling, Paging, etc.
Maintains all appropriate access to systems and resources (i.e., insurance portals).
Answer incoming phone calls to ED; coordinate patient transport, as necessary.
Coordinate with support departments to always keep areas clean and presentable.
Participate in daily upkeep and straightening rounds of multiple patients waiting areas, daily and weekly disinfecting of related amenities adhering to the Infection Control Policies.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
High school diploma or GED or equivalent
Must have demonstrated strong customer service skills
Prior experience in healthcare, insurance-related or comparable level
Ability to problem solve; ability to analyze data and recommend changes
Must be able to multi-task and prioritize
Ability to follow instructions; work quickly and accurately in a fast-paced environment
Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
Articulate and concise oral communication and the ability to write clearly and concisely
Ability to work collaboratively with a culturally diverse staff and patient/family population
Ability to work independently with minimum supervision
Preferred Qualifications
Two (2) years’ experience in healthcare, insurance-related or comparable level
Proficiency in health insurance eligibility and authorization requirements
Epic experience; Admissions, Discharges, and Transfers (ADT) experience
Second Language
Previous experience in hospital, insurance payer, or physician’s office setting
Basic knowledge of Medical Terminology
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20
For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Organization
TEP
Job Code and Payroll Title
009032 ADMITTING WORKER SR
Job Category
Administrative Support, Support Services, Temporary Employment
Bargaining Unit
American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)
Employee Class
Temporary Employment
Percentage
90%
Location
Parnassus Heights (SF)
Shift
Days, Evenings, Weekends
Shift Length
12 Hours
Additional Shift Details
12 hour shifts Friday, Saturday and Sunday.
#J-18808-Ljbffr
Under the supervision of the Admissions and Registration Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, financial and cash collection information and entering it into the computer system quickly and accurately. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.
All Senior Admitting Workers have a critical influence on a patients’ health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
Duties to include:
Greet and patients as they check-in to the Emergency Department via walk-in or ambulance. Coordinate admission check-in and complete registration, including regulatory form requirements, for hospital inpatient and outpatient services. Provide necessary information and answer patient/family inquiries.
Interview ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APeX HAR notes. Verify insurance eligibility and update verification screens in system.
Complete registration and the admission process for Emergency room and Birth Center patients that need to be admitted.
Adhere to red flag protocol by verifying patient’s identity and entering 2 patient identifier data in Apex following Medical Center protocol. Refer Red Flag Alerts to Admitting supervisor.
Confirm and document patient’s family/friend/designee and visitors preferred language in Apex for updates from OR or physician. Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
Coordinate bed placement in collaboration with Central Patient Placement (CPP).
Provide on-the-job training for new staff.
Responsible for coordinating access to additional resources for patients/families and visitors when needed (i.e., patient relations, spiritual care services, social work and community services).
Distribute available amenities to patients and visitors when appropriate (i.e., books, puzzles, magazines, games and toys, blankets and pillows).
Confirm patient copay/deductible amounts and make reasonable attempts to collect.
Coordinate interpreters and facilitate use of 2-way interpreting phones for patients and providers when needed.
Assist with the activation of emergency teams, via Code Calling, Paging, etc.
Maintains all appropriate access to systems and resources (i.e., insurance portals).
Answer incoming phone calls to ED; coordinate patient transport, as necessary.
Coordinate with support departments to always keep areas clean and presentable.
Participate in daily upkeep and straightening rounds of multiple patients waiting areas, daily and weekly disinfecting of related amenities adhering to the Infection Control Policies.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
High school diploma or GED or equivalent
Must have demonstrated strong customer service skills
Prior experience in healthcare, insurance-related or comparable level
Ability to problem solve; ability to analyze data and recommend changes
Must be able to multi-task and prioritize
Ability to follow instructions; work quickly and accurately in a fast-paced environment
Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
Articulate and concise oral communication and the ability to write clearly and concisely
Ability to work collaboratively with a culturally diverse staff and patient/family population
Ability to work independently with minimum supervision
Preferred Qualifications
Two (2) years’ experience in healthcare, insurance-related or comparable level
Proficiency in health insurance eligibility and authorization requirements
Epic experience; Admissions, Discharges, and Transfers (ADT) experience
Second Language
Previous experience in hospital, insurance payer, or physician’s office setting
Basic knowledge of Medical Terminology
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20
For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Organization
TEP
Job Code and Payroll Title
009032 ADMITTING WORKER SR
Job Category
Administrative Support, Support Services, Temporary Employment
Bargaining Unit
American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)
Employee Class
Temporary Employment
Percentage
90%
Location
Parnassus Heights (SF)
Shift
Days, Evenings, Weekends
Shift Length
12 Hours
Additional Shift Details
12 hour shifts Friday, Saturday and Sunday.
#J-18808-Ljbffr