Innova Solutions
ITUS - IT Technician 2
Innova Solutions, Davidson, North Carolina, United States, 28036
Innova Solutions has a client that is immediately hiring for an
IT Technician
Position type: Full-time, ContractDuration: 12 MonthLocation: Davidson, NC 28036
As an IT Technicianyou will:
Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripheralsMaintain client hardware lifecycle and asset management activitiesProvide partnership and support for IT related projectsComplete minor and major incident managementSupport application and emerging technology deployment supportFulfill hardware and software requestsProvide employee training related to employee used hardware and IT processesPartner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and servicesSupport technical solutions and ensure reliable, secure client endpoint devices.Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.Coaches and trains new IT Service Operations SpecialistKey stakeholder in Lean activitiesParticipates in enterprise root cause analysis and solutioningAdditional Responsibilities:
Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficientlySet up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctlyAssist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentationsManage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operationMaintain a high level of confidentiality and professionalism while handling sensitive information and executive communicationsProvide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing TeamTake ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing TeamOccasional travel with the Executive Leadership Teams to support applications and IT infrastructureCollaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to InfrastructureRepresent IT Service Operations as the technical liaison to the Advance Manufacturing TeamEnsure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security postureCreate standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.
Ideal Qualifications and Competencies:
Bachelor's or Associate degree in a related IT technical field10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teamsExperience with the ServiceNow platformExperience with supporting shop floor systems & hardwareExperience with Linux operating systemsPossess an open and innovative mindset with the ability to see opportunities while evaluating challengesComplete Lean 101 & Lean 102 or equivalent training within 1 year of starting the positionDemonstrate outstanding customer service skillsDemonstrate excellent oral and written communications skillsAbility to demonstrate strong interpersonal skillsWork Independently with minimal supervisionStrong, self-driven personality focused on learning, solutioning and customer serviceDiagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologiesDemonstrate strong organizational skillsExcellent problem-solving and critical thinking skillsFollow documentation proceduresDemonstrate strong remote troubleshooting support skillsEvaluate priorities and drive effective time management
The ideal candidate will have:
10 Years of IT Support experience, and Bachelor's Preferred
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!Dishank Sharma
PAY RANGE AND BENEFITS:Pay Range*:
$25-32 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)AWS Advanced Tier Services Partner with 100+ certifications
Website : https://www.innovasolutions.com/
Innova Solutions
is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
IT Technician
Position type: Full-time, ContractDuration: 12 MonthLocation: Davidson, NC 28036
As an IT Technicianyou will:
Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripheralsMaintain client hardware lifecycle and asset management activitiesProvide partnership and support for IT related projectsComplete minor and major incident managementSupport application and emerging technology deployment supportFulfill hardware and software requestsProvide employee training related to employee used hardware and IT processesPartner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and servicesSupport technical solutions and ensure reliable, secure client endpoint devices.Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business's needs.Coaches and trains new IT Service Operations SpecialistKey stakeholder in Lean activitiesParticipates in enterprise root cause analysis and solutioningAdditional Responsibilities:
Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficientlySet up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctlyAssist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentationsManage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operationMaintain a high level of confidentiality and professionalism while handling sensitive information and executive communicationsProvide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing TeamTake ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing TeamOccasional travel with the Executive Leadership Teams to support applications and IT infrastructureCollaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to InfrastructureRepresent IT Service Operations as the technical liaison to the Advance Manufacturing TeamEnsure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security postureCreate standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team.
Ideal Qualifications and Competencies:
Bachelor's or Associate degree in a related IT technical field10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teamsExperience with the ServiceNow platformExperience with supporting shop floor systems & hardwareExperience with Linux operating systemsPossess an open and innovative mindset with the ability to see opportunities while evaluating challengesComplete Lean 101 & Lean 102 or equivalent training within 1 year of starting the positionDemonstrate outstanding customer service skillsDemonstrate excellent oral and written communications skillsAbility to demonstrate strong interpersonal skillsWork Independently with minimal supervisionStrong, self-driven personality focused on learning, solutioning and customer serviceDiagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologiesDemonstrate strong organizational skillsExcellent problem-solving and critical thinking skillsFollow documentation proceduresDemonstrate strong remote troubleshooting support skillsEvaluate priorities and drive effective time management
The ideal candidate will have:
10 Years of IT Support experience, and Bachelor's Preferred
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.Thank you!Dishank Sharma
PAY RANGE AND BENEFITS:Pay Range*:
$25-32 per hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)AWS Advanced Tier Services Partner with 100+ certifications
Website : https://www.innovasolutions.com/
Innova Solutions
is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.