Help Desk Technician (Mac Support)

Key Details:Direct Hire/Perm100% Onsite in Carlsbad, CAMUST have professional Mac support experiencePay: $27-29/hourly (Annual Salary- $56,160- $60,320)Summary:This IT helpdesk role is the first-line support person for IT. This position involves onsite and remote troubleshooting of user computer issues. The ideal candidate is proficient in troubleshooting hardware and software issues and has thorough knowledge of Windows and Mac operating systems, basic networking, Microsoft software packages, and web technologies. This position requires strong attention to detail and a solid communication skill set.Responsibilities:Experience troubleshooting Mac and Windows operating systems.Provide first-line support for IT issues reported by users.Triage all help desk tickets and respond/escalate tickets as required.Responsible for tickets involving issues and errors, new hire setup, and equipment deployment.Provide onsite and remote support via phone or remote session.Perform timely updates for workstation hardware and software upgrades as required.Solid understanding of and ability to install, configure, and test workstation hardware including video cards, NICs, and hard drives.Must be able to work independently and be a quick learner.Work in conjunction with the IT Department to analyze and resolve problems associated with technical applications and recommend solutions for changing needs.Perform post-resolution follow-up and document resolution.Perform other related duties as assigned.Interaction:This position will closely interact with the IT Director, IT team members, project stakeholders, and internal/external project resources.Education/Experience:A+ certification is preferred.2+ years in troubleshooting computer hardware and software issues.Knowledge of Microsoft technologies such as Office, Active Directory, and servers.Knowledge of networking technologies such as IP, DNS, and DHCP.Familiar with computer hardware and software.Knowledge, Skills, & Abilities:Strong problem-solving skills.Ability to work independently as well as in a team.Ability to convey technical information in non-technical terms, multi-task, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail.Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance, and systems management.Exceptional customer service orientation.Ability to absorb and retain information quickly.Excellent communication and organizational skills as well as the ability to work as part of a team.A high degree of confidentiality required.Ability to work in a fast-paced, always changing environment.Ability to juggle multiple projects, tasks, and issues.

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