salesforce
Director, RAI Strategy Team
salesforce, San Francisco, California, United States, 94199
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer SuccessJob Details
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.We are giving focus to our Professional Services organization's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knowledge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role supplies specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, mentoring both non-technical and technical consultants, managing customer relationships at executive levels, and delivering strategy & roadmap results.Strategic AI Consultants are also domain experts who actively participate in the pre-sales, delivery methodology, scoping, product feedback, marketing (thought leadership), and knowledge transfer.AI Business Strategists will supply to and/or lead passionate, impactful, collaborative teams focused on delivering sophisticated, progressive strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies for responsible AI solutions, which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success. AI Business Strategy Consultants will play a vital role in delivering trusted AI to Salesforce customers.Core Responsibilities:
AI Expertise:
Apply ever growing knowledge of AI technologies, at large and at Salesforce, to provide broad strategic perspective and guidance to Salesforce customers. Build and maintain PoV and thought leadership content regarding AI topics.Provide Trusted AI Professional Services:
Participate as the leader of AI Coach engagements. Develop readiness assessment, vision, strategy, and PoV for other workstreams specific to AI focus topics. Be accountable for applying our ethical guidelines, flagging concerns regarding inappropriate or inadequate responsible use/ownership of Salesforce AI solutions, and co-creating roadmaps for AI implementations. Further, AI Business Strategy Consultants act as a conduit for connecting AI services innovations across CSG, TMP, and enterprise Responsible Tech and AI Research efforts.Product Alignment:
Partner with TMP leaders to ensure continuous feedback between PoV/content /asset creation and AI powered product direction to maintain consistent feedback between product management and customer implementations. Stay aligned to Salesforce and TMP priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.Industry Alignment:
Partner with Industry/OU leaders and to ensure continuous feedback between PoV content creation and industry specific insights and needs. Stay aligned to industry priorities and strategies in an effort to incorporate customized and prioritized solutions to customer engagements.Customer and Exec Engagements:
Engage senior level customer leaders in planned meetings, workshops, 1:1 engagements and roundtable discussions to establish links, demonstrate AI expertise and build our credibility as trusted services resources to help grow Salesforce awareness and build stickiness in accounts. Be the person in the room who leads the conversation about what these technologies can mean for our clients, and the dedication we have to implement responsible AI in partnership with them and their customers.Account Strategy:
Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal collaborators to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs. Provide advisory services to pre-sales activities.Knowledge & Enablement:
Coordinate and collaborate on knowledge, assets, enablement, and other tools to scale AI knowledge throughout professional services by harvesting work done within the Global AI Practice and supporting operations to distribute and handle content. Further, this role is expected to speak/publish both internally and externally to establish thought leadership and credibility in the field of AI.Your Impact:
Thought leadership - Establish Salesforce as trusted authorities in the field of AIAccount specific POV - Tailor and translate solution message to customers about AI and EinsteinEngage with customer - Drive the vision to tangible implementation strategies, plans & designs by engaging with customers to develop comprehensive AI implementation strategy & roadmapRelationship building - engage long term with prospective and current C level executives to support their AI transformation strategiesSalesforce Way & Knowledge Contribution - Create content and assets to enable Salesforce Trailblazers on AI topics and successesSuccess Criteria:
Successful execution of AI strategic engagements that lead to follow-on implementationsApplication of our Ethical AI guidelines and standards in strategy and roadmaps for Salesforce customersSuccessful collaboration with OU's and other areas of ProServ to scale AI capability in the organizationCreation & Maintenance of high value Sales and ProServ assets to enable the pipeline generation for AI Cloud servicesMinimum Requirements:
Strategic consulting experience with large clients and responsibility for recommendations from vision to operationalizing roadmaps (10+ years)Proven experience managing diverse teams in a complex environmentExpertise working in, researching and publishing, and/or consulting and implementing AI capabilitiesBe well versed in overall AI challenges and technology trends, and have significant in-depth knowledge and experience in translating trends into successful strategies to address executive questions and concerns. Understand challenges and opportunities across industries and how Salesforce use cases can solve for them.Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value RealizationUnderstands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readinessGTM support experience, including scoping, proposal development, RFP response, demos/presentationsBe knowledgeable in Salesforce products and capabilities and have experience designing and/or implementing Salesforce solutionsHeld an active role in a firm's digital transformation, through the use of technology and business process improvementsAbility to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are requiredStrong communication, presentation, and writing/prompting skills and ability to create content for use by others (as either enablement, samples, or templates)Strong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives, including poised, confident objection-handling abilitiesCreative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology companyThrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External PartnersOccasional travel (average of 50%), variableDegree or equivalent experience confirmed experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred Requirements:
Proven success in a matrixed and highly collaborative environmentPrior success in emerging tech, regulatory/policy environments, or other AI implementations
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Customer SuccessJob Details
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.We are giving focus to our Professional Services organization's scope of influence & capability in the area of AI technologies that are core to Salesforce's Einstein solutions with the role of AI Business Strategy Consultant. AI Consultants will have generative, predictive, and analytic AI knowledge and have proven expertise in the area of AI ethics, design, and general technology understanding. This role supplies specific AI-related expertise to our strategic engagements for customers across industries, serving as a trusted advisor to our key customers. Their work involves guiding our highly skilled and collaborative project teams in strategic engagements, mentoring both non-technical and technical consultants, managing customer relationships at executive levels, and delivering strategy & roadmap results.Strategic AI Consultants are also domain experts who actively participate in the pre-sales, delivery methodology, scoping, product feedback, marketing (thought leadership), and knowledge transfer.AI Business Strategists will supply to and/or lead passionate, impactful, collaborative teams focused on delivering sophisticated, progressive strategy engagements. Partnering and collaborating directly with C-level customers, you will craft innovative, industry-specific and experience-led strategies for responsible AI solutions, which clearly define the vision, program success metrics and an executable roadmap which achieves desired business outcomes. Working with our key customers, partners, and technical delivery leaders, you will drive scale, speed to value and a sustained landscape for future success. AI Business Strategy Consultants will play a vital role in delivering trusted AI to Salesforce customers.Core Responsibilities:
AI Expertise:
Apply ever growing knowledge of AI technologies, at large and at Salesforce, to provide broad strategic perspective and guidance to Salesforce customers. Build and maintain PoV and thought leadership content regarding AI topics.Provide Trusted AI Professional Services:
Participate as the leader of AI Coach engagements. Develop readiness assessment, vision, strategy, and PoV for other workstreams specific to AI focus topics. Be accountable for applying our ethical guidelines, flagging concerns regarding inappropriate or inadequate responsible use/ownership of Salesforce AI solutions, and co-creating roadmaps for AI implementations. Further, AI Business Strategy Consultants act as a conduit for connecting AI services innovations across CSG, TMP, and enterprise Responsible Tech and AI Research efforts.Product Alignment:
Partner with TMP leaders to ensure continuous feedback between PoV/content /asset creation and AI powered product direction to maintain consistent feedback between product management and customer implementations. Stay aligned to Salesforce and TMP priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.Industry Alignment:
Partner with Industry/OU leaders and to ensure continuous feedback between PoV content creation and industry specific insights and needs. Stay aligned to industry priorities and strategies in an effort to incorporate customized and prioritized solutions to customer engagements.Customer and Exec Engagements:
Engage senior level customer leaders in planned meetings, workshops, 1:1 engagements and roundtable discussions to establish links, demonstrate AI expertise and build our credibility as trusted services resources to help grow Salesforce awareness and build stickiness in accounts. Be the person in the room who leads the conversation about what these technologies can mean for our clients, and the dedication we have to implement responsible AI in partnership with them and their customers.Account Strategy:
Trusted advisor and partner to the sales teams in creating relevant, customized solutions and engagements for key accounts. We partner with internal collaborators to translate the needs of our customer into relevant Salesforce solutions to solve their biggest needs. Provide advisory services to pre-sales activities.Knowledge & Enablement:
Coordinate and collaborate on knowledge, assets, enablement, and other tools to scale AI knowledge throughout professional services by harvesting work done within the Global AI Practice and supporting operations to distribute and handle content. Further, this role is expected to speak/publish both internally and externally to establish thought leadership and credibility in the field of AI.Your Impact:
Thought leadership - Establish Salesforce as trusted authorities in the field of AIAccount specific POV - Tailor and translate solution message to customers about AI and EinsteinEngage with customer - Drive the vision to tangible implementation strategies, plans & designs by engaging with customers to develop comprehensive AI implementation strategy & roadmapRelationship building - engage long term with prospective and current C level executives to support their AI transformation strategiesSalesforce Way & Knowledge Contribution - Create content and assets to enable Salesforce Trailblazers on AI topics and successesSuccess Criteria:
Successful execution of AI strategic engagements that lead to follow-on implementationsApplication of our Ethical AI guidelines and standards in strategy and roadmaps for Salesforce customersSuccessful collaboration with OU's and other areas of ProServ to scale AI capability in the organizationCreation & Maintenance of high value Sales and ProServ assets to enable the pipeline generation for AI Cloud servicesMinimum Requirements:
Strategic consulting experience with large clients and responsibility for recommendations from vision to operationalizing roadmaps (10+ years)Proven experience managing diverse teams in a complex environmentExpertise working in, researching and publishing, and/or consulting and implementing AI capabilitiesBe well versed in overall AI challenges and technology trends, and have significant in-depth knowledge and experience in translating trends into successful strategies to address executive questions and concerns. Understand challenges and opportunities across industries and how Salesforce use cases can solve for them.Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management and/or Value RealizationUnderstands the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readinessGTM support experience, including scoping, proposal development, RFP response, demos/presentationsBe knowledgeable in Salesforce products and capabilities and have experience designing and/or implementing Salesforce solutionsHeld an active role in a firm's digital transformation, through the use of technology and business process improvementsAbility to analyze and synthesize sophisticated information, working in situations where data may be absent or ambiguous and creative approaches are requiredStrong communication, presentation, and writing/prompting skills and ability to create content for use by others (as either enablement, samples, or templates)Strong executive presence and presentation / facilitation skills, comfortable collaborating with and pitch to C-suite executives, including poised, confident objection-handling abilitiesCreative, high-energy, entrepreneurial self-starter comfortable running initiatives and programs independently within a “start up-paced” technology companyThrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External PartnersOccasional travel (average of 50%), variableDegree or equivalent experience confirmed experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred Requirements:
Proven success in a matrixed and highly collaborative environmentPrior success in emerging tech, regulatory/policy environments, or other AI implementations
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